Dann Carlton Bucaramanga Hotel & Spa, Bucaramanga
Dann Carlton Bucaramanga Hotel & Spa, Bucaramanga
Dann Carlton Bucaramanga Hotel & Spa, Bucaramanga
Dann Carlton Bucaramanga Hotel & Spa, Bucaramanga
Dann Carlton Bucaramanga Hotel & Spa, Bucaramanga
+ 50 lainnya
Hotel

Dann Carlton Bucaramanga Hotel & Spa

Bucaramanga

Review

Tripadvisor
Dari 1.295 review
Review yang paling membantu
Sarj S
15 Okt 2020
This hotel would not allow me as a Canadian with my child to stay in the Hotel. Though the booking was done directly, they took passports and credit card etc, than they told me i was not allowed to stay because I need a notarized letter in spanish to stay at the property without the other parent??? Lol. They said it was the law. I went down the street to another chain and they had no issue. Poor Communication. Major attitude from the front desk manager and definitely something was not right about this property.
El_Pato333
16 Jan 2021 - Pasangan
Let me start with the good things; friendly staff, clean, well-located and big rooms. The reason why I gave it only a 3, is that often something was missing, faulty, inaccurate ... Just not on point. Internet available but signal in the room quite bad. This was the major annoyance. Good breakfast but not consistent (waiters also sometimes forgot things in the order but were kind enough to bring it rapidly when asked). Balcony view quite nice but paint falling of the wall. Nice shower but due to calcium build-up, water spraying in all directions. Covid regulations were well respected by the staff. Pool very clean but smaller than expected from the picture + seemed 3/4 filled? Restaurant city view, very nice food but got 3 out if the 4 shrimps as said on the menu. Whirlpool had 2 faulty buttons and only worked for 50% but otherwise was nice. And so on. 3,5/5. With some good care and actions to be taken by management on maintenance, repairs, direction to staff etc. It can easily get 4 or 4,5 out of 5. Currently would try something else but would return in X time.
ElenaP2205
07 Apr 2021
The hotel is very nice, modern and clean, with spacious rooms and situated in a very good neighbourhood. The staff is professional and kind. The breakfast was very rich. All the experience was generally good.
SalBre
30 Nov 2020 - Pasangan
The hotel is nice and everything but some things to improve.. we stayed in two separate rooms and both times could hear screeching above from the chairs being moved. This could easily be fixed if they would put a soft fabric on the feet. Next they fall into the trap of most fancy hotels of charging for random things like if you want to eat breakfast in you room instead of in the restaurant. I just wanted to carry my food up and that would have cost me more money...
ruthrM1129CC
07 Mar 2020
We booked a room based on reviews of the hotel food and room experience. Our room was updated, but had no blackout curtains. There were blinds available, but were stuck and we were unable to draw them at night when the neighborhood lights shone into the room. Breakfast was underwhelming, with hygiene being the biggest problem. The only thing that brought us back to eat was good coffee and very friendly service provided by the wait staff. We had lunch at their roof top restaurant, and unfortunately the food was not up to par. Check in was a very positive experience. However, check out was awful. My husband and I were in a hurry to get to the airport to catch our flight to Bogota. I went to check out while my husband loaded our suitcases in the rental car. Young lady at the front desk refused to proceed with the check out process until I produce the 2 room keys they had given us. First time this ever happens to us in over 20 years of travel. I was forced to go to the basement to dig through our packed suitcases to produce the 2nd room key so we could leave. Meanwhile, my husband decided to go to front desk to pay for the key if necessary, so we wouldn't be late for our flight. Oddly enough, the gentleman who also happened to be at the front desk proceeded to check him out without even asking him about the room key. (unbeknownst to me) I finally located the room key and ran back up to the front desk, only to find out that my husband (who looks gringo and speaks no English) had been checked out with no issues. Baffled, I asked about the 2nd key, and both my husband and the man at the front desk tell me there was no problem. The lady who originally helped did not make eye contact and acted as she knew nothing about the issue she had started. I decided not to complain to management, and to post my experience here, where it carries more clout and can help other travelers avoid such negativeexperiences. That whole experience leads me to assume that because I look hispanic and spoke Spanish to the young lady who I had originally dealt with, that she acted rudely to me because she assumed I was a local. Well, I definitely am not a local AND even if I were, respect is something that you should provide to all of your customers. My suggestion here is that the young lady who initiated my checked out be sent back to customer service training so that she can learn how to provide equal quality of service to local and foreign tourists alike. I will never book a room at this hotel based on my experiences here in February.
Lokasi
CALLE 47 N 28-83
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
15:00
Waktu check-out:
13:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Deskripsi

FAQ
Di mana alamat Dann Carlton Bucaramanga Hotel & Spa?
Dann Carlton Bucaramanga Hotel & Spa beralamat di CALLE 47 N 28-83
Pukul berapa waktu check-in & check-out di Dann Carlton Bucaramanga Hotel & Spa?
Waktu untuk check-in di Dann Carlton Bucaramanga Hotel & Spa adalah mulai dari pukul 15:00 dan waktu check-out paling lambat pukul 13:00
Apa saja fasilitas yang tersedia di Dann Carlton Bucaramanga Hotel & Spa?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • tiket CLEAN
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Fasilitas
Fasilitas Populer
tiket CLEAN
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Lift
AC
Antar Jemput Bandara
Fasilitas Rapat
Olahraga, Spa & Rekreasi
Solarium
Kursi berjemur di pantai
Hewan Peliharaan
Hewan peliharaan dibolehkan
Fasilitas Umum
Teras
AC
Lift
Porter/bell-boy
Ruang merokok khusus
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 1.295 review
Kebersihan
4.5
Kamar
4.5
Lokasi
4.5
Layanan
4.5
Nilai
4.0
Pasangan
248
Keluarga
293
Wisata sendiri
58
Berlibur dengan teman
60
Bisnis
589
Sarj S
15 Okt 2020 -
This hotel would not allow me as a Canadian with my child to stay in the Hotel. Though the booking was done directly, they took passports and credit card etc, than they told me i was not allowed to stay because I need a notarized letter in spanish to stay at the property without the other parent??? Lol. They said it was the law. I went down the street to another chain and they had no issue. Poor Communication. Major attitude from the front desk manager and definitely something was not right about this property.
El_Pato333
16 Jan 2021 - Pasangan
Let me start with the good things; friendly staff, clean, well-located and big rooms. The reason why I gave it only a 3, is that often something was missing, faulty, inaccurate ... Just not on point. Internet available but signal in the room quite bad. This was the major annoyance. Good breakfast but not consistent (waiters also sometimes forgot things in the order but were kind enough to bring it rapidly when asked). Balcony view quite nice but paint falling of the wall. Nice shower but due to calcium build-up, water spraying in all directions. Covid regulations were well respected by the staff. Pool very clean but smaller than expected from the picture + seemed 3/4 filled? Restaurant city view, very nice food but got 3 out if the 4 shrimps as said on the menu. Whirlpool had 2 faulty buttons and only worked for 50% but otherwise was nice. And so on. 3,5/5. With some good care and actions to be taken by management on maintenance, repairs, direction to staff etc. It can easily get 4 or 4,5 out of 5. Currently would try something else but would return in X time.
ElenaP2205
07 Apr 2021 -
The hotel is very nice, modern and clean, with spacious rooms and situated in a very good neighbourhood. The staff is professional and kind. The breakfast was very rich. All the experience was generally good.
SalBre
30 Nov 2020 - Pasangan
The hotel is nice and everything but some things to improve.. we stayed in two separate rooms and both times could hear screeching above from the chairs being moved. This could easily be fixed if they would put a soft fabric on the feet. Next they fall into the trap of most fancy hotels of charging for random things like if you want to eat breakfast in you room instead of in the restaurant. I just wanted to carry my food up and that would have cost me more money...
ruthrM1129CC
07 Mar 2020 -
We booked a room based on reviews of the hotel food and room experience. Our room was updated, but had no blackout curtains. There were blinds available, but were stuck and we were unable to draw them at night when the neighborhood lights shone into the room. Breakfast was underwhelming, with hygiene being the biggest problem. The only thing that brought us back to eat was good coffee and very friendly service provided by the wait staff. We had lunch at their roof top restaurant, and unfortunately the food was not up to par. Check in was a very positive experience. However, check out was awful. My husband and I were in a hurry to get to the airport to catch our flight to Bogota. I went to check out while my husband loaded our suitcases in the rental car. Young lady at the front desk refused to proceed with the check out process until I produce the 2 room keys they had given us. First time this ever happens to us in over 20 years of travel. I was forced to go to the basement to dig through our packed suitcases to produce the 2nd room key so we could leave. Meanwhile, my husband decided to go to front desk to pay for the key if necessary, so we wouldn't be late for our flight. Oddly enough, the gentleman who also happened to be at the front desk proceeded to check him out without even asking him about the room key. (unbeknownst to me) I finally located the room key and ran back up to the front desk, only to find out that my husband (who looks gringo and speaks no English) had been checked out with no issues. Baffled, I asked about the 2nd key, and both my husband and the man at the front desk tell me there was no problem. The lady who originally helped did not make eye contact and acted as she knew nothing about the issue she had started. I decided not to complain to management, and to post my experience here, where it carries more clout and can help other travelers avoid such negativeexperiences. That whole experience leads me to assume that because I look hispanic and spoke Spanish to the young lady who I had originally dealt with, that she acted rudely to me because she assumed I was a local. Well, I definitely am not a local AND even if I were, respect is something that you should provide to all of your customers. My suggestion here is that the young lady who initiated my checked out be sent back to customer service training so that she can learn how to provide equal quality of service to local and foreign tourists alike. I will never book a room at this hotel based on my experiences here in February.
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