Just spent a week at Valkanela Campsite - due to our own mistake, we had to spend first night in a mobile home (instead of our tent-caravan - we forgot the keys :\), and we found it really difficult to get to the point where we could spend the night there. The staff was really un-cooperative, unwilling to help us out completely. Totally not what we would expect from a touristic destination. Not only they weren't willing to ring their co-worker in another reception (yes, there are two and there were just few minutes till they close and they sent me there running, cuz they are "not suppose to call to the other reception"). Also the customer care that we rang on our way there (when we realised that we're going to be really late due to heavy traffic), told us different (lower) price for a mobile home rent than we actually had to pay for next morning. And the price was 204€ for one night for the period between 10PM to 7AM 🙄. 2 adults and a 2 year old child. Also they wouldn't let us park our tent-caravan inside for that night and when I wanted to pay for one extra night for the pitch we had reserved 3 months in advance, they said it was impossible, because we need to check out from mobile home first and then check in for the campsite - and only then we can park our tent-caravan on our reserved pitch🤦
Not to mention overpriced food and unfriendly staff in a beach burger bar - our child has food allergies and they wouldn't give us correct information about allergens (!!!) - we had to inquire on our own (they said only potatoes are fryed in that oil, so we ordered french fries for a child. Double checked if they are sure and they said yes. We asked again if this same oil is used for chicken burger patty (child has egg and wheat allergy so it was hazardous and unacceptable to get him that) and they confirmed. Really?!? And when we cancelled that order, the cook would rudely say: "the idiots must be kidding me".) 😲
We are not comming back and would not recommend it if you want to feel welcome, surrounded with friendly people, pay fair price for what you get and spend a vacation without stress.
P.s. the friendliest person in the whole campsite was a cleaning lady (i guess she has some Asian roots) from sanitary block 1, that was really helpful, kind and hardworking!