We arrived late at night and had booked a double room. We asked the night shift receptionist to confirm double bed, he confirmed this. He was struggling to read and register one of our passports and asked to keep the passport to the next day. I never ever leave my passport with any other than my family and absolutely no strangers. He was clearly offended by my answer and commanded me down in the reception the next day. The room was like going into an institution for the elderly with old carpets, boring colours and plain walls, it was not a double bed, but a twin bedroom. We went down to the reception to get a new room and was told we are fully booked and no other rooms available, but we could just put the beds together and get a double bed. Not the same. Breakfast is included in our booking, of I had to pay for that breakfast I would have demanded a refund, it was a really bad breakfast, dry bread and not much other than ham and cheese to put on. We came back late and asked to buy something from the reception but the night watch did not have the key to open the fridge or the cabinet. That's strange, should it not be in the best interest of the hotel to sell things and not make us go over to the gas station to buy a bottle of wine and beer?
If this had been another time then New Years' eve weekend I would have left and booked us another hotel.
Note that the bathroom didn't have any drain and was flooded after having a shower.