LEGOLAND Castle Hotel DENMARK, Billund
LEGOLAND Castle Hotel DENMARK, Billund
LEGOLAND Castle Hotel DENMARK, Billund
LEGOLAND Castle Hotel DENMARK, Billund
LEGOLAND Castle Hotel DENMARK, Billund
+ 97 lainnya
Hotel

LEGOLAND Castle Hotel DENMARK

Billund

Review

Tripadvisor
Dari 228 review
Review yang paling membantu
Rasmus F
21 Okt 2019
Best hotel experience. My son was blown away by both the LEGO builds, the rooms and also the friendly staff welcoming him with a sword fight. The breakfast buffet was delicious and easy to access and the food was halloween themed, which made the experience even better with "dragon" eggs and blue pancakes. And the friendly staff made time for great information, so we instantly knew where everything was.
T6807AZsteves
26 Apr 2021 - Keluarga
Worst Hotel Experience EVER! We decided to book a trip for my sons 2nd birthday to legoland and combine it with a stay to the Castle and Knights hotel. Our check in time was 4pm. Understood. A very late check in when you have 2 kids. We got there at 3pm, checked in the front desk and were told our room wasn’t ready. We decided to play and check out the hotel. We waited till 4pm and no text to notify of our room being ready. We came back to the desk at 4pm and were told by Dejan that it would be a longer wait and that we would be “compensated” whatever that meant. We waited till 4:30 and nothing. Finally closer to 5pm we got a text. We returned to the lobby only to find out that the line to check in was out the front entrance. We stood in line for 45 mins. With two kids who are completely exhausted by now. We missed our dinner reservations. We come to the desk and check in. I asked who the manager was “Sarah” and she was standing next to the lady checking us in to the room. I told her this wait was ridiculous, and that she only had 2 people checking in 25 guests. She never looked up at me. Never acknowledged me. Completely silent and didn’t even make eye contact. What a total disrespect to guests. After we check in, we never got our sons birthday bag, had to go back down to get it. Oh it gets better, the next day we are checking out and I call the desk and explain we checked in after 5pm and we wanted a late checkout. I was told that there was no other late checkouts and that there were too many early check ins for today. Haha! I mean. Can a hotel staff get any worse. My wife and I travel a lot. Our kids do as well. Never have we ever stayed in a hotel with this much lack or care for guests. A kids hotel at best. I would never recommend this hotel to anyone. Stay somewhere else. Down the street. Anywhere but Legoland Castle and Knights Hotel. We left so frustrated. It ruined our sons special day. I understand COVID and the protocols. We’ve stayed in several hotels since the pandemic, but none that ever treated their guests this way. This hotel was under staffed. Completely unmotivated staff. Even our valet guy was telling us how short they were. I had to retrieve my own car from valet.
barnseyb
30 Okt 2019
We went to this hotel for a 3 day birthday break having never been to Billund before. The hotel itself was really well designed -Lego theming was brilliant, from the figures outside to the lights in the reception and the rooms themselves. We had a room for 3 with a bunk bed one side of the bathroom and a double the other side. Really lovely touches like a gift for children in the room plus a birthday gift too. The room was set up for birthday (we had asked) which was great -banners, balloons, bedding but unfortunately no cake - that would be a nice touch given we couldnt easily bring one from the UK! The room itself had a box of Lego to play with plus a dragon over the main bed which was brilliant. We stayed in the Knights castle which was the main block but there is another building too - the Wizards- but i dont think there is a reception or restaurant in that building so you have to walk across. The breakfast in the hotel was good - a nice spread including pancakes which was most important for our daughter. The dinner was very average. As a vegetarian there wasn't too much choice beyond pizza and noodles. If you are going to go make sure you book for dinner! You wont be allowed in otherwise. There are some nice touches in the hotel - steps so the children can also 'check in' and talk to the receptionists. Lego challenges in reception plus Lego to play everywhere! The hotel itself is about 5 mins walk from Legoland and about 20 mins walk from the Lego House - we went to both whilst there, Its a stones throw from the airport too so very convenient. A few notes which could improve the hotel -no phones in the room which wasn't a major issue but would be handy. No room service (always handy with kids) and lastly some of the staff were amazing, helpful and lovely but one or two others were a bit rude to be honest (restaurant mainly). It was end of season so maybe they were just tired of customers :) We still had an amazing time and would go back again.
tomo115
07 Mar 2020 - Keluarga
We had a great time at this new hotel, at the time. We did watch them build it the year before and both the kids and us adults wanted to stay there when they opened. So we came for a 5 night stay and dont regret it, the outside design, inside, the rooms, everything was amazing and high quality. A minutes walk to Legoland and Lalandia, and the very best playground we have seen in a long time in the back. So go go go folks😀
thierrysN427IP
31 Okt 2019 - Keluarga
Go for it ! The room is more spacious than expected. Hotel is actually quite quiet, with Lego bricks everywhere for kids amusement. On the negative side, food in the hotel is rather expensive for poor or average quality.
Lokasi
Åstvej 20, Billund, DK
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
15:00-00:00
Waktu check-out:
11:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat LEGOLAND Castle Hotel DENMARK?
LEGOLAND Castle Hotel DENMARK beralamat di Åstvej 20, Billund, DK
Pukul berapa waktu check-in & check-out di LEGOLAND Castle Hotel DENMARK?
Waktu untuk check-in di LEGOLAND Castle Hotel DENMARK adalah mulai dari pukul 15:00-00:00 dan waktu check-out paling lambat pukul 11:00
Apa saja fasilitas yang tersedia di LEGOLAND Castle Hotel DENMARK?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
  • Lift
Fasilitas
Fasilitas Populer
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Lift
Olahraga, Spa & Rekreasi
Taman
Snack bar/deli
Fasilitas Umum
Teras
Lift
Properti bebas-rokok
Restoran
Layanan Hotel
Check-out tanpa antre
Penitipan bagasi
Resepsionis 24 jam
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 228 review
Kebersihan
4.5
Kamar
4.5
Lokasi
5.0
Layanan
5.0
Nilai
4.5
Pasangan
2
Keluarga
182
Wisata sendiri
1
Berlibur dengan teman
1
Bisnis
3
Rasmus F
21 Okt 2019 -
Best hotel experience. My son was blown away by both the LEGO builds, the rooms and also the friendly staff welcoming him with a sword fight. The breakfast buffet was delicious and easy to access and the food was halloween themed, which made the experience even better with "dragon" eggs and blue pancakes. And the friendly staff made time for great information, so we instantly knew where everything was.
T6807AZsteves
26 Apr 2021 - Keluarga
Worst Hotel Experience EVER! We decided to book a trip for my sons 2nd birthday to legoland and combine it with a stay to the Castle and Knights hotel. Our check in time was 4pm. Understood. A very late check in when you have 2 kids. We got there at 3pm, checked in the front desk and were told our room wasn’t ready. We decided to play and check out the hotel. We waited till 4pm and no text to notify of our room being ready. We came back to the desk at 4pm and were told by Dejan that it would be a longer wait and that we would be “compensated” whatever that meant. We waited till 4:30 and nothing. Finally closer to 5pm we got a text. We returned to the lobby only to find out that the line to check in was out the front entrance. We stood in line for 45 mins. With two kids who are completely exhausted by now. We missed our dinner reservations. We come to the desk and check in. I asked who the manager was “Sarah” and she was standing next to the lady checking us in to the room. I told her this wait was ridiculous, and that she only had 2 people checking in 25 guests. She never looked up at me. Never acknowledged me. Completely silent and didn’t even make eye contact. What a total disrespect to guests. After we check in, we never got our sons birthday bag, had to go back down to get it. Oh it gets better, the next day we are checking out and I call the desk and explain we checked in after 5pm and we wanted a late checkout. I was told that there was no other late checkouts and that there were too many early check ins for today. Haha! I mean. Can a hotel staff get any worse. My wife and I travel a lot. Our kids do as well. Never have we ever stayed in a hotel with this much lack or care for guests. A kids hotel at best. I would never recommend this hotel to anyone. Stay somewhere else. Down the street. Anywhere but Legoland Castle and Knights Hotel. We left so frustrated. It ruined our sons special day. I understand COVID and the protocols. We’ve stayed in several hotels since the pandemic, but none that ever treated their guests this way. This hotel was under staffed. Completely unmotivated staff. Even our valet guy was telling us how short they were. I had to retrieve my own car from valet.
barnseyb
30 Okt 2019 -
We went to this hotel for a 3 day birthday break having never been to Billund before. The hotel itself was really well designed -Lego theming was brilliant, from the figures outside to the lights in the reception and the rooms themselves. We had a room for 3 with a bunk bed one side of the bathroom and a double the other side. Really lovely touches like a gift for children in the room plus a birthday gift too. The room was set up for birthday (we had asked) which was great -banners, balloons, bedding but unfortunately no cake - that would be a nice touch given we couldnt easily bring one from the UK! The room itself had a box of Lego to play with plus a dragon over the main bed which was brilliant. We stayed in the Knights castle which was the main block but there is another building too - the Wizards- but i dont think there is a reception or restaurant in that building so you have to walk across. The breakfast in the hotel was good - a nice spread including pancakes which was most important for our daughter. The dinner was very average. As a vegetarian there wasn't too much choice beyond pizza and noodles. If you are going to go make sure you book for dinner! You wont be allowed in otherwise. There are some nice touches in the hotel - steps so the children can also 'check in' and talk to the receptionists. Lego challenges in reception plus Lego to play everywhere! The hotel itself is about 5 mins walk from Legoland and about 20 mins walk from the Lego House - we went to both whilst there, Its a stones throw from the airport too so very convenient. A few notes which could improve the hotel -no phones in the room which wasn't a major issue but would be handy. No room service (always handy with kids) and lastly some of the staff were amazing, helpful and lovely but one or two others were a bit rude to be honest (restaurant mainly). It was end of season so maybe they were just tired of customers :) We still had an amazing time and would go back again.
tomo115
07 Mar 2020 - Keluarga
We had a great time at this new hotel, at the time. We did watch them build it the year before and both the kids and us adults wanted to stay there when they opened. So we came for a 5 night stay and dont regret it, the outside design, inside, the rooms, everything was amazing and high quality. A minutes walk to Legoland and Lalandia, and the very best playground we have seen in a long time in the back. So go go go folks😀
thierrysN427IP
31 Okt 2019 - Keluarga
Go for it ! The room is more spacious than expected. Hotel is actually quite quiet, with Lego bricks everywhere for kids amusement. On the negative side, food in the hotel is rather expensive for poor or average quality.
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