Wifi was included in package but have to buy,very poor service,no hair dryer,beds not good enough, pillows too huge,no whitener,no spoons to make coffee or tea. Coffee and (poor quality) tea bags are available. When I asked for milk, reception said I have to buy from the super market. And also the reception mentioned that we are 3 star. It was to me like indicating why did you come here (I am addressing the hotel owner,)?
Some staff can explain clearly whilst other staff are not flexible and don't know customer service at all. Credit card payments cannot be done for any other services than room payment. This means else like, dinner, need to buy wifi etc cannot be added to room. If you have no cash you are in trouble. It is a very bad place.
This place is not worth for money paid at all and so it is up to you to decide if to stay there.