We recently spent a week in this resort January 3rd - 10th 2020. When we booked (Nov 2019) it was getting solid 4 star reviews. As it neared we noticed 1&2 star ratings flooding the site. We panicked but there was simply no need, here’s the scoop!
The Sheraton Fiji Resort is an older hotel, 35 years old with areas updated as time has gone along. With this in mind as you can imagine, it is ‘tired’ and was to be completely overhauled. Some of background construction started happening at the end of December getting ready for the big shut down in January. This is what seemed to cause some of the lower ratings from some of the guests. However, we can honestly state that regardless of the age of the physical building, everywhere we went was kept immaculately clean. And the entrance was nicer and classier than any of the other hotels on that stretch... especially the Hilton!
It was so impressive after a day at the beach when we had tracked sand in (even though we tried our best not to) that not one grain was found in our room after the housekeeper had been by the following morning. They left our room cleaner than any hotel we have ever stayed in anywhere!
The staff were not only extremely hardworking, they were super friendly and always greeted us with a ‘Bula’ every time we passed. They were charming and went out of their way to make sure we had the best vacation and stay possible. They were generous beyond anything we have previously experienced and I can’t imagine ever being treated so well again. We are so grateful to all of them and feel that as soon as the building is remodeled, it will be a solid 5 stars across the board again.
Thank you to the staff and management for really making this such a special vacation for us.