I arrived here 23/4/19 at night around 7pm with my family, i had made my booking with these guys in feb, called and also confirmed the booking. Upon arrival they denied having a booking for us. We provided them with a print out of our confirmation, but the manager Atish Kumar was awfully disrespectful! Kept giving us an excuse for their systems being down for months instead of providing my family and I with a room after a long flight.
Atish can see me travelling with my 4 year old and didn't have the generosity to speed up the process. We weren't provided with our booking. When we asked to speak to someone above him he said he was calling them and took the phone call into the other room, not giving us a chance to speak. We had to pay for a nights accommodation which was ridiculous and waiting for answers took hours! When we were placed in a room late at night, the bed sheets were dirty and not changed from the previous guest use, dirty floors, used blankets and the foul smell. When my family and i spoke to Atish again about that he informed us that's the only room available and we had to compromise. Atish didn't even try and resolve the situation for my family and I! The excuse we got was our system is down and has been for the past couple of months. Months?
We had to cancel our booking for other activities which starts today to resolve this, and this issue is still on-going!!
No one should have to pay for staying in a filthy room, especially if you're travelling with kids!