Auberge Basque, Pyrénées-Atlantiques
Auberge Basque, Pyrénées-Atlantiques
Auberge Basque, Pyrénées-Atlantiques
Auberge Basque, Pyrénées-Atlantiques
Auberge Basque, Pyrénées-Atlantiques
+ 17 lainnya
Hotel

Auberge Basque

Bayonne, Pyrénées-Atlantiques

Review

Tripadvisor
Dari 566 review
Review yang paling membantu
Boatman100754
17 Jan 2020
Out of the bustle of the coast stands the Auberge Basque at the top of a slight hill basking in a well deserved reputation for excellence. From the moment we arrived for a two night stay it was obvious the boss’ research had paid dividends and we were in a superb hotel. The staff were, to a person, lovely, helpful, knowledgeable and truly professional. The room was near perfect and the food exquisite. To be honest I have rather given up writing TA reviews feeling it unfair to be negative on the strength of one visit and generally being happy with the places we stay. However I was outraged by the review posted on this site by someone who, amongst other things, was complaining about being charged for items they had stolen from the hotel. Their “experience” of the Auberge Basque was so far removed from ours I can only conclude it was either a fiction or written by the sort of person one hopes never to bump into. I could not let it stand unchallenged - believe me it is garbage. Well done to all at the Auberge - you are doing a wonderful job.
morcal
16 Okt 2020 - Keluarga
We decided to stay at the hotel because of the restaurant. Both of them were very nice! Restaurant just perfect, welcoming, children friendly, they accepted to serve twice our daughter with potatoes mousse very nicely! We had a menu with wines pairing, a beautiful experience and an impeccable service. We were a little tipsy when going to bed.. rooms are nicely decorated.
JamesH4590
05 Des 2020
This is a Relais and Chateau. It was not easy to get to but once there overlooking the tranqil countryside it was wwell worth it,. I had room 2 which is on the top floor with a terrace and sunken bedroom for 6 days attending a food and wine event. Lovely pool and grounds with multiple places to eat and relax. Wine service was excelent the waiter previousy at La Tour Argent. Breakfast was perfect. My last night was a Sunday and was informed no bar or food available much to my shock but managed just fine.
A7262VIchristopher
21 Sep 2019 - Pasangan
A lovely visit - great staff. Food generally excellent, a wonderful location. Tasting menu not nearly as interesting or tasty as the a la carte but all food prepared with love and attention to detail. Breakfast ok but a bit haphazard.
S5327FOtomw
04 Jan 2020
We booked an overnight stay for December 26 via the Relais and Chateaux website, including making dinner reservations at the property's Michelin-starred restaurant -- our whole reason for going to this particular hotel. We paid one-third in advance for a non-refundable room. Two days later we got an unapologetic email from the hotel noting their restaurant would be closed and offering to make reservations for us elsewhere, but notably without offering to refund our deposit so we could book elsewhere. This was to be only the first of several disappointments. Perhaps because December 26 is a public holiday, the hotel appeared understaffed and not particularly welcoming. We were offered no assistance with our bags. The view from our room was marred by a gardener, his truck, and his loud leaf-blower which he operated for 45 minutes. The room itself was fine, if sparely furnished (no slippers, eg) -- see below re room warning! The staff explained that the front door would be locked at night, but they helpfully provided us with a code to enter. Upon returning from our dinner 20 minutes away a little after 10 pm, we were a bit surprised to find our key (and that of several other guests) left out on the unattended reception table -- a questionable security practice -- but perhaps one necessitated by the oversized keys not being very user-friendly to carry around. Once back in our room, my wife, who has a shoulder injury, was disappointed to find that her request for soft pillows had been ignored -- but of course it was now past ten pm and there was no one to call to rectify this mistake. We both had a rather difficult night's sleep on the slab-like foam pillows provided. The next morning, we had specifically requested an early breakfast at 0800 (breakfast normally starts, apparently, at 0830 which seems late). When we came down at 0800, we found the staff just starting to lay out breakfast items --- sloowly -- and indeed when we finished our breakfast at 0820 in order to get on the road, they were still laying out most of the food. This did not stop the hotel from charging us full-price for our two breakfasts. Because we were in a hurry, I had used two large water glasses for our juice as I didn't want to have to go back for refills. The staff member who might perhaps have better spent her time putting out the food items nonetheless felt it necessary to upbraid me for "using the wrong glass." Lol. Great hospitality! One warning for those still intending to stay at this rather unwelcoming property (perhaps the worst Relais & Chateaux we have stayed at in 30 years of frequenting these properties) -- don't take anything from the room! Usually there are branded promotional items -- corkscrews or bottle openers, laundry bags, or similar small items which the hotels are happy to allow guests to take as they promote the brand, etc. In our case a small zippered cloth bag filled with Auberge promotional material and branded with a large "L'Auberge Basque" logo on the outside looked like something that might be good for carrying excess toiletries -- so I took it, but then received an email later in the day from the hotel saying "as spelled out in the welcome note" (which I confess I did not read) "all items" in the room were chargeable, so they went ahead and added a rather outrageous 30 euros onto my credit card for this item. The hotel also unusually has large-ish bottles of shampoo and conditioner, etc., in the room. We didn't like the bath products all that much, but I rather suspect that anyone foolish enough to pack those up would be charged a similarly outrageous sum -- beware! I would also note that I wrote to the management to of the hotel to lay out the above concerns and received no reply -- clear evidence of their indifference and, in my view, their lack of commitment to guests -- not what one expects from the Relais and Chateaux brand. Hence the need for this review. Allowances should perhaps be made for this being an overnight stay December 26, and perhaps the b team was on shift (the hotel certainly seemed understaffed). But the indifference and rudeness and frankly sheer ineptitude displayed at this property cannot be excused solely on that basis.
Lokasi
745 Vieille Route de Saint-Pée
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
3 PM
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Auberge Basque?
Auberge Basque beralamat di 745 Vieille Route de Saint-Pée
Pukul berapa waktu check-in & check-out di Auberge Basque?
Waktu untuk check-in di Auberge Basque adalah mulai dari pukul 3 PM dan waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di Auberge Basque?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • tiket CLEAN
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Fasilitas
Fasilitas Populer
tiket CLEAN
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Fasilitas Rapat
Olahraga, Spa & Rekreasi
Taman
Fasilitas Umum
Teras
Lift
Restoran
Perpustakaan
Porter/bell-boy
Properti bebas-rokok
Perapian di lobi
Surat kabar gratis di lobi
Hewan Peliharaan
Hewan peliharaan dibolehkan
Hanya anjing dan kucing yang diizinkan
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 566 review
Kebersihan
4.5
Kamar
4.5
Lokasi
4.5
Layanan
4.5
Nilai
4.0
Pasangan
390
Keluarga
59
Wisata sendiri
6
Berlibur dengan teman
60
Bisnis
7
Boatman100754
17 Jan 2020 -
Out of the bustle of the coast stands the Auberge Basque at the top of a slight hill basking in a well deserved reputation for excellence. From the moment we arrived for a two night stay it was obvious the boss’ research had paid dividends and we were in a superb hotel. The staff were, to a person, lovely, helpful, knowledgeable and truly professional. The room was near perfect and the food exquisite. To be honest I have rather given up writing TA reviews feeling it unfair to be negative on the strength of one visit and generally being happy with the places we stay. However I was outraged by the review posted on this site by someone who, amongst other things, was complaining about being charged for items they had stolen from the hotel. Their “experience” of the Auberge Basque was so far removed from ours I can only conclude it was either a fiction or written by the sort of person one hopes never to bump into. I could not let it stand unchallenged - believe me it is garbage. Well done to all at the Auberge - you are doing a wonderful job.
morcal
16 Okt 2020 - Keluarga
We decided to stay at the hotel because of the restaurant. Both of them were very nice! Restaurant just perfect, welcoming, children friendly, they accepted to serve twice our daughter with potatoes mousse very nicely! We had a menu with wines pairing, a beautiful experience and an impeccable service. We were a little tipsy when going to bed.. rooms are nicely decorated.
JamesH4590
05 Des 2020 -
This is a Relais and Chateau. It was not easy to get to but once there overlooking the tranqil countryside it was wwell worth it,. I had room 2 which is on the top floor with a terrace and sunken bedroom for 6 days attending a food and wine event. Lovely pool and grounds with multiple places to eat and relax. Wine service was excelent the waiter previousy at La Tour Argent. Breakfast was perfect. My last night was a Sunday and was informed no bar or food available much to my shock but managed just fine.
A7262VIchristopher
21 Sep 2019 - Pasangan
A lovely visit - great staff. Food generally excellent, a wonderful location. Tasting menu not nearly as interesting or tasty as the a la carte but all food prepared with love and attention to detail. Breakfast ok but a bit haphazard.
S5327FOtomw
04 Jan 2020 -
We booked an overnight stay for December 26 via the Relais and Chateaux website, including making dinner reservations at the property's Michelin-starred restaurant -- our whole reason for going to this particular hotel. We paid one-third in advance for a non-refundable room. Two days later we got an unapologetic email from the hotel noting their restaurant would be closed and offering to make reservations for us elsewhere, but notably without offering to refund our deposit so we could book elsewhere. This was to be only the first of several disappointments. Perhaps because December 26 is a public holiday, the hotel appeared understaffed and not particularly welcoming. We were offered no assistance with our bags. The view from our room was marred by a gardener, his truck, and his loud leaf-blower which he operated for 45 minutes. The room itself was fine, if sparely furnished (no slippers, eg) -- see below re room warning! The staff explained that the front door would be locked at night, but they helpfully provided us with a code to enter. Upon returning from our dinner 20 minutes away a little after 10 pm, we were a bit surprised to find our key (and that of several other guests) left out on the unattended reception table -- a questionable security practice -- but perhaps one necessitated by the oversized keys not being very user-friendly to carry around. Once back in our room, my wife, who has a shoulder injury, was disappointed to find that her request for soft pillows had been ignored -- but of course it was now past ten pm and there was no one to call to rectify this mistake. We both had a rather difficult night's sleep on the slab-like foam pillows provided. The next morning, we had specifically requested an early breakfast at 0800 (breakfast normally starts, apparently, at 0830 which seems late). When we came down at 0800, we found the staff just starting to lay out breakfast items --- sloowly -- and indeed when we finished our breakfast at 0820 in order to get on the road, they were still laying out most of the food. This did not stop the hotel from charging us full-price for our two breakfasts. Because we were in a hurry, I had used two large water glasses for our juice as I didn't want to have to go back for refills. The staff member who might perhaps have better spent her time putting out the food items nonetheless felt it necessary to upbraid me for "using the wrong glass." Lol. Great hospitality! One warning for those still intending to stay at this rather unwelcoming property (perhaps the worst Relais & Chateaux we have stayed at in 30 years of frequenting these properties) -- don't take anything from the room! Usually there are branded promotional items -- corkscrews or bottle openers, laundry bags, or similar small items which the hotels are happy to allow guests to take as they promote the brand, etc. In our case a small zippered cloth bag filled with Auberge promotional material and branded with a large "L'Auberge Basque" logo on the outside looked like something that might be good for carrying excess toiletries -- so I took it, but then received an email later in the day from the hotel saying "as spelled out in the welcome note" (which I confess I did not read) "all items" in the room were chargeable, so they went ahead and added a rather outrageous 30 euros onto my credit card for this item. The hotel also unusually has large-ish bottles of shampoo and conditioner, etc., in the room. We didn't like the bath products all that much, but I rather suspect that anyone foolish enough to pack those up would be charged a similarly outrageous sum -- beware! I would also note that I wrote to the management to of the hotel to lay out the above concerns and received no reply -- clear evidence of their indifference and, in my view, their lack of commitment to guests -- not what one expects from the Relais and Chateaux brand. Hence the need for this review. Allowances should perhaps be made for this being an overnight stay December 26, and perhaps the b team was on shift (the hotel certainly seemed understaffed). But the indifference and rudeness and frankly sheer ineptitude displayed at this property cannot be excused solely on that basis.
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