Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel, Paris
Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel, Paris
Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel, Paris
Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel, Paris
Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel, Paris
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Hotel

Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel

Paris, 6e arrondissement, Paris

Review

Tripadvisor
Dari 1.227 review
Review yang paling membantu
nyp1248
10 Des 2019 - Keluarga
I would like to share my most recent experience at an IHG property - Holiday Inn Paris - St. Germain des Près where i stayed from November 26-30, 2019. I spend Thanksgiving break with my Mother in Paris and stay at this property because of the fact that they have an elevator and walk in shower facility as my mother has a disability and uses a walker. I had sent this property a few emails requesting the room I stayed in last year because it had a walk in shower and received the same standard response each time that room selection is done during check-in, i fully understand that rooms are booked in advance and may not be available. Id like to share that I am a loyal IHG customer and try to book an IHG property for both business and personal use during the year and have experienced excellent customer service and treated with the utmost respect by hotel staff. When we first arrived the lady at the check in seemed very perplexed and asked her colleague something, I asked her if there was a problem with my reservation and they both went back without explanation and came back with . Ms. Luisa Dal Grande curtly told me to follow her as she wanted to have a discussion with me which i obliged. She asked me to take a seat near the lounge area and proceeded to berate me by telling me that I will not be upgraded as there is no guarantee for IHG member to be upgraded and I said i totally understand that. She said that hotel is full and she has already emailed IHG so i should contact IHG for any questions. I humbly asked if there was a room with a walk in shower as my mother is disabled and uses a walker and she said that I should contact IHG with any concerns and this is the only room they have for us. I mentioned that I am staying at this property so why would i contact IHG as we are here to enjoy a beautiful holiday and not create any issues, by this point two women sitting behind us could hear her yelling at me and i was shaken and embarrassed. I requested Mr. Luisa Dal Grande if the hotel manager Joel Sabourin can contact me at his convenience or if I can have his email address and she gave me her card and said "No, the hotel manager will not contact and I will give you my card and I will share your email with hotel manager and to contact IHG". At this point Ms. Luisa Dal Grande has told me to contact IHG about five plus times and was unkind to me in more ways than necessary. My profile has a high floor and room away from Elevator as I am an extremely light sleeper and the room given to us was one door away from the elevator and on a middle floor. I was talking to my friend who works in the hotel industry and he said perhaps she was intimating me or ridiculing my mothers disability or demonstrating racism towards me. Ms. Luisa Dal Grande had already made up her mind of giving us an inconvenient room and mistreating us because it had a little plate of muffin and fruit in the room so it contradicted the previous correspondence of checking room availability during check in. This experience left me feeling humiliated, ridiculed and disrespected. I walked over to pick up my keys with here and she handed me the keys and started laughing to my face. At that point I said "please do not laugh at me and make a mockery of my mothers disability and she charged towards me and insisted she was smiling and now laughing" and i said Thank you. The very next morning I saw the hotel manager Joel Sabourin walking down the steps to the basement, I did not want to interrupt him so I requested the kind gentleman at the front desk if I could speak to Joel Sabourin and he scurried back to the room where the lady sits behind check in and said that the hotel manager is in a meeting. I requested if the hotel manager could contact me as I will be staying 4 nights and 5 days but i was very surprised that I was not contacted by the hotel manager. Please feel free to contact me with any additional details or questions, I am a pharmacist and have served patients for over a decade and am currently working in Oncology Medical Affairs and deal with Medications that are the difference between life and death for late stage cancer patients so humility and kindness is something I pride myself on. I would like to add that the room was extremely comfortable, the other staff at the hotel was kind and friendly, the Christmas decorations were lovely and the elevator was quick. The convenience of this hotel and the kindness of the staff is what has drawn us to this property but this left a sour taste in our mouth. I am a loyal IHG customer so I hope this is an isolated incident and corrective actions are taken as I would like to continue to be a loyal patron of IHG. Had Ms. Luisa Dal Grande not humiliated, ridiculed and disrespected us we would have had a perfectly pleasant stay despite us being given a room with a tub (no standing shower), right next to the elevator on a lower floor because we understand sometimes its the luck of the draw. Please feel free to reach out to me should you need any more specific details or have follow-up questions.
Happiness664697
02 Feb 2020 - Keluarga
Stayed here with my Son to go to the PSG game. All the staff were very friendly and polite. All spoke good English. The hotel was very clean and the room was nice. A good location for exploring Paris. Location wise it is a minute walk from Saint-Placide Metro station. The Breakfast was also very nice and is served between 7-11. I will definitely stay here again for the next match
755milesg
15 Feb 2020 - Pasangan
We stayed here for my wife's 50th birthday and had the balcony room with a view of the Eiffel Tower. This place has the perfect location to attractions, plenty of restaurants near by and the metro was nice and close . The staff were friendly and helpful
DC32123
11 Des 2019 - Bisnis
Recently I found myself staying at the property and received sad news of the sudden death of my mother which led to me needing to change my arrangements and fly home immediately. The hotel were unwilling under these sad circumstances to mitigate my booking and charges for nights after i had checked out. A some what heartless attitude in the circumstances when I was somewhat distressed. Reception did say the Manager would email the next day - but a week later no correspondence. This sums up the service at Holiday Inn Paris ST Germain.
abubakrp2015
02 Jan 2020 - Keluarga
Recently did 3 nights in this hotel, for such reasonable price the hotel is situated in a great location. Within 5mins of Montparnasse and hundreds of shops cafe's and restaurants. I'm visiting Paris again in July 2020 and will be booking this hotel again. Staff were friendly and hotel was clean and tidy. Thank you for being lovely host. My son loved his stay. Miss you Paris.
Lokasi
92 Rue De Vaugirard, Paris, Paris, FR
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
14:00-00:00
Waktu check-out:
11:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel?
Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel beralamat di 92 Rue De Vaugirard, Paris, Paris, FR
Pukul berapa waktu check-in & check-out di Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel?
Waktu untuk check-in di Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel adalah mulai dari pukul 14:00-00:00 dan waktu check-out paling lambat pukul 11:00
Apa saja fasilitas yang tersedia di Holiday Inn Paris - Saint Germain des Prés, an IHG Hotel?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • tiket CLEAN
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Fasilitas
Fasilitas Populer
tiket CLEAN
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Lift
AC
Antar Jemput Bandara
Fasilitas Rapat
Fasilitas Anak
Olahraga, Spa & Rekreasi
TV di area umum
Snack bar/deli
Tenis
Fasilitas Anak
Penitipan anak atau bayi (biaya tambahan)
Penitipan bayi atau anak
Kesehatan & Medis
tiket CLEAN
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.0
Dari 1.227 review
Kebersihan
4.0
Kamar
3.5
Lokasi
4.5
Layanan
4.0
Nilai
3.5
Pasangan
480
Keluarga
211
Wisata sendiri
59
Berlibur dengan teman
131
Bisnis
202
nyp1248
10 Des 2019 - Keluarga
I would like to share my most recent experience at an IHG property - Holiday Inn Paris - St. Germain des Près where i stayed from November 26-30, 2019. I spend Thanksgiving break with my Mother in Paris and stay at this property because of the fact that they have an elevator and walk in shower facility as my mother has a disability and uses a walker. I had sent this property a few emails requesting the room I stayed in last year because it had a walk in shower and received the same standard response each time that room selection is done during check-in, i fully understand that rooms are booked in advance and may not be available. Id like to share that I am a loyal IHG customer and try to book an IHG property for both business and personal use during the year and have experienced excellent customer service and treated with the utmost respect by hotel staff. When we first arrived the lady at the check in seemed very perplexed and asked her colleague something, I asked her if there was a problem with my reservation and they both went back without explanation and came back with . Ms. Luisa Dal Grande curtly told me to follow her as she wanted to have a discussion with me which i obliged. She asked me to take a seat near the lounge area and proceeded to berate me by telling me that I will not be upgraded as there is no guarantee for IHG member to be upgraded and I said i totally understand that. She said that hotel is full and she has already emailed IHG so i should contact IHG for any questions. I humbly asked if there was a room with a walk in shower as my mother is disabled and uses a walker and she said that I should contact IHG with any concerns and this is the only room they have for us. I mentioned that I am staying at this property so why would i contact IHG as we are here to enjoy a beautiful holiday and not create any issues, by this point two women sitting behind us could hear her yelling at me and i was shaken and embarrassed. I requested Mr. Luisa Dal Grande if the hotel manager Joel Sabourin can contact me at his convenience or if I can have his email address and she gave me her card and said "No, the hotel manager will not contact and I will give you my card and I will share your email with hotel manager and to contact IHG". At this point Ms. Luisa Dal Grande has told me to contact IHG about five plus times and was unkind to me in more ways than necessary. My profile has a high floor and room away from Elevator as I am an extremely light sleeper and the room given to us was one door away from the elevator and on a middle floor. I was talking to my friend who works in the hotel industry and he said perhaps she was intimating me or ridiculing my mothers disability or demonstrating racism towards me. Ms. Luisa Dal Grande had already made up her mind of giving us an inconvenient room and mistreating us because it had a little plate of muffin and fruit in the room so it contradicted the previous correspondence of checking room availability during check in. This experience left me feeling humiliated, ridiculed and disrespected. I walked over to pick up my keys with here and she handed me the keys and started laughing to my face. At that point I said "please do not laugh at me and make a mockery of my mothers disability and she charged towards me and insisted she was smiling and now laughing" and i said Thank you. The very next morning I saw the hotel manager Joel Sabourin walking down the steps to the basement, I did not want to interrupt him so I requested the kind gentleman at the front desk if I could speak to Joel Sabourin and he scurried back to the room where the lady sits behind check in and said that the hotel manager is in a meeting. I requested if the hotel manager could contact me as I will be staying 4 nights and 5 days but i was very surprised that I was not contacted by the hotel manager. Please feel free to contact me with any additional details or questions, I am a pharmacist and have served patients for over a decade and am currently working in Oncology Medical Affairs and deal with Medications that are the difference between life and death for late stage cancer patients so humility and kindness is something I pride myself on. I would like to add that the room was extremely comfortable, the other staff at the hotel was kind and friendly, the Christmas decorations were lovely and the elevator was quick. The convenience of this hotel and the kindness of the staff is what has drawn us to this property but this left a sour taste in our mouth. I am a loyal IHG customer so I hope this is an isolated incident and corrective actions are taken as I would like to continue to be a loyal patron of IHG. Had Ms. Luisa Dal Grande not humiliated, ridiculed and disrespected us we would have had a perfectly pleasant stay despite us being given a room with a tub (no standing shower), right next to the elevator on a lower floor because we understand sometimes its the luck of the draw. Please feel free to reach out to me should you need any more specific details or have follow-up questions.
Happiness664697
02 Feb 2020 - Keluarga
Stayed here with my Son to go to the PSG game. All the staff were very friendly and polite. All spoke good English. The hotel was very clean and the room was nice. A good location for exploring Paris. Location wise it is a minute walk from Saint-Placide Metro station. The Breakfast was also very nice and is served between 7-11. I will definitely stay here again for the next match
755milesg
15 Feb 2020 - Pasangan
We stayed here for my wife's 50th birthday and had the balcony room with a view of the Eiffel Tower. This place has the perfect location to attractions, plenty of restaurants near by and the metro was nice and close . The staff were friendly and helpful
DC32123
11 Des 2019 - Bisnis
Recently I found myself staying at the property and received sad news of the sudden death of my mother which led to me needing to change my arrangements and fly home immediately. The hotel were unwilling under these sad circumstances to mitigate my booking and charges for nights after i had checked out. A some what heartless attitude in the circumstances when I was somewhat distressed. Reception did say the Manager would email the next day - but a week later no correspondence. This sums up the service at Holiday Inn Paris ST Germain.
abubakrp2015
02 Jan 2020 - Keluarga
Recently did 3 nights in this hotel, for such reasonable price the hotel is situated in a great location. Within 5mins of Montparnasse and hundreds of shops cafe's and restaurants. I'm visiting Paris again in July 2020 and will be booking this hotel again. Staff were friendly and hotel was clean and tidy. Thank you for being lovely host. My son loved his stay. Miss you Paris.
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