I have been visiting this resort, both for business and pleasure for many years and I’m happy to state that the accommodations, service and overall guest experience keeps improving with each visit.
I was greeted as usual like family by Michael and Isabel at the reception. They are truly gems and if I was opening a hotel, I would definitely try to lure them away to work with me. They are extremely professional, pleasant and accommodating.
In addition, I’d like to stress the same for Marlene at the bar whom always greets me so sweetly and has my drink order on its way even before I open my mouth.
Other standouts are Mohammed & Brian in the restaurant along with newcomers Vincent and Vic. They are always on their toes ready to please and accommodate the diners requests swiftly and pleasantly. I’d like to mention Marwa in the breakfast room whom always greets me with a big smile which beams like sunshine.
I’ve noticed during this stay many improvements, which I believe must have been conducted during the resort’s closure due to the pandemic. The pool and surrounding lounge areas have been refreshed along with all public spaces.
I credit one person for being the catalyst for all these positive attributes, Mr. Jorge Rodriguez, the general manager.
Job well done and I look forward to my next stay at The Mouratoglou Resort & Spa!
Thank you all for your kind service!!