Hilton Moorea Lagoon Resort and Spa,
Hilton Moorea Lagoon Resort and Spa,
Hilton Moorea Lagoon Resort and Spa,
Hilton Moorea Lagoon Resort and Spa,
Hilton Moorea Lagoon Resort and Spa,
+ 175 lainnya
Resort

Hilton Moorea Lagoon Resort and Spa

Review

Tripadvisor
Dari 4.350 review
Review yang paling membantu
idries
10 Jan 2021
The Hilton Moorea is a mediocre hotel dropped in the middle of a natural paradise. Without a doubt, Moorea is phenomenal. The warm, blue ocean waters, the perfect climate, the natural beauty, and the quaint, small-island feel make it one of my favorite island destinations. The Hilton Moorea however, needs to do better. The property takes advantage of the natural beauty and charges guests accordingly without actually investing in their own product. ROOMS: The rooms are in desperate need of attention. The furniture looks like it hasn't been refreshed since the late 90's or early 00's. The flooring is scuffed and the room just had an overall tired, antiquated feel. The nightly charges, however, were more in line with what you would expect from a property that actually put a bit of capital into improving the guest experience. ROOM SERVICE/FOOD: Room service was typically expensive, unfortunately, the options were limited. The breakfast buffet, however, was plentiful and the quality was acceptable. THE GYM: The gym is a bit of a walk from the main property (across the street). If you're going to the gym however, you clearly want to workout so this shouldn't be too big of an issue. The gym itself is small but there is enough equipment to get a good workout in. THE BEACH: The beach and pool are pretty average but when you are escaping a Chicago winter, even an average Tahitian beach is pretty great. Again, this is an area where the Hilton can do better. The seaweed and moss frequently covered parts of the beach. While that is obviously a natural occurrence, I couldn't help but think of all of the resorts I've been to in the Maldives where staff are constantly cleaning the shoreline. STAFF: The staff were overall kind, professional, and helpful. I didn't feel like anyone went out of their way to be overly helpful but the level of service was definitely appropriate. Nothing exceptional or horrible. OVERALL: I think the Hilton Moorea Lagoon Resort and Spa is the best property on Moorea, but there are limited offerings on this particular island. Moorea itself is great and definitely worth a visit. I left the resort feeling refreshed and revitalized but it ha very little to do with Hilton's efforts and everything to do with Moorea's chill vibe and the phenomenal natural beauty that this island hs to offer. Hilton, please invest a bit of money into refurbishing and revitalizing this resort. You could have something really great to offer if you would do that.
Mrmotomike
10 Jan 2021 - Pasangan
Lucky enough to have a 10 day vacation in Tahiti. Six days at the Manava resort and four days at the Hilton. I booked with a travel agent Rozy at Allara Travel ,Who got us a fantastic deal on the entire trip. She was able to get us a two day upgrade and complementary breakfast at the Hilton. Very grateful for this ❤️👍🏼❤️👍🏼 Barbara the front desk manager checked us in we must say that she has a very difficult sense of humor borderline arrogant borderline rude and very combative. Which was a very unfortunate start to our check-in. We checked into room 69 which was an overwater bungalow facing the shore. very nice ,kind of noisy ,beautiful view of the water in front of the resort alas the bed was hard as stone and nothing could be done about it. The room is clean and and one can’t complain about being there. But After complaining of the unbelievably uncomfortable bed we were able to move to room 88 which lucky enough was sunset facing which made the trip a different experience .Sitting on the deck watching the sunset over the water is a magical experience. Which we would not have if we were in the garden rooms. Very disappointed in the pool. No shade structure just umbrellas. Made the pool very uninviting. The Tahitian sun is very hot and shade is a must. This is a terrible oversight on this otherwise fantastic resort. The breakfast buffet was $30 a person the staff was very nice the buffet was not extravagant but was adequate. All of the staff apart from one made us feel welcomed and made us feel special and really helped to make the experience worth it. The $20 cocktails on the beach are hard to swallow but on vacation one must splurge. The crêpe restaurant was fantastic The staff could not have been more accommodating and really made us enjoy the resort. Given the opportunity to go back I would decline and book a different resort. Especially for $700+night
Roderic B
08 Jan 2021
In the middle of my stay I wrote the review below Subsequent events prior to leaving, and staying at other similarly priced as well as cheaper hotels and being much happier is causing me revise it down to a lower rating. I know it's long, but I re-post the original review below with issues that arose later pointed out after. Nice Hotel with greatly reduced amenities due to COVID Review of Hilton Moorea Lagoon Resort & Spa Reviewed 1 week ago I am currently staying at the Hilton Moorea. Friendly staff, and as I booked in advance very fair room rate and prices for French Polynesia (even if they would be high compared to Hawaii). In honesty, knowing what I know now, I would probably have booked at the Sofitel though. Staff is friendly, breakfast is fine, and dinner and lunch are quite good. Also the location is lovely. However, Hilton has gone to the extreme when it comes to COVID restrictions. Spa is closed, no beach or pool towel service, Polynesian show and fine dining restaurant closed, room is cleaned only upon request, Some may find this comforting, but many of us who have travelled 16 hours on a plane to get here have a slightly higher tolerance for risk. This is above and beyond the standard in French Polynesia of other hotels. I expected mask wearing in public spaces and social distancing but not half of services to be cancelled. Having a good time, but looking forward to my nights in Bora Bora, Tahaa, and back on the main island of Tahiti to have a bit of freedom. If Hilton is going to go so far above local restrictions and customs this should be made clear time at time of the booking, and even a free drink each day or a daily credit as offered when a resort is under construction would be a nice acknowledgement of the greatly reduced amenities. I feel bad for those who paid rack rate or are not also staying elsewhere during their trip. Hotel would be excellent outside of COVID. Reasons for revisions and lowered rating: 1) One day I forgot my mask going to breakfast. I went to the front desk thinking they would gladly give me a disposable replacement. I was told it would cost 100XPF. That's only one dollar, but it's not the money. It's the cheap, non-gracious way to treat a guest at a resort who is spending a significant amount of money on the room and extras. Safety first as long as you pay a nuisance fee to get it. 2) I left what I thought was a very thoughtful detailed review. The review posted right next to mine on trip advisor received a duplicate response from management. Our reviews were both detailed and shared some of the same points, but regardless each of us took time to write thoughtful reviews and it was lazy and sloppy to post duplicate responses. I know the value of using templates, but could at least one or two words have been changed to at least give an illusion of personalization? 3) The hotel has eliminated most amenities, but chose to go on with their expensive mandatory reveillons for both Christmas and New Years. So it's too risky to open the fine dining restaurant or have a Polynesian night, but when the hotel can charge a large amount of money for a dinner and not give guests an option then it's ok? Hypocrisy? In fairness, I arrived just after the first reveillon and left the day before the New Year's eve one, but some guests who are now staying at the same hotel on Tahaa said it was not a good experience so it's not as if your giving a service that guests are demanding. 4) I acknowledge that I have no right to late check out. However, check out is at 11am and my car was at 12:45. I asked to check out at noon and was told that was not possible. Hilton says it leaves room empty 24 hours between guests. If that is the case they could have let me use the room an extra hour, and still have had 2 hours to clean it (26 hours if they are able to clean during "airing out" period before a new guest) Just another example of caring more about policy than doing what is right for the guest and creating loyalty. If it breaches stated policy and it requires any additional work or nominal amount of money, the automatic response is just to say no and to offer no alternatives. Once again If I was paying $250 for night at a 3 star this would be expected, but at an expensive 5 star, the lack of willingness to go above and beyond is shocking. 5) I have stayed at 4 other hotels during my trip to Polynesia. Every other one has shown more hospitality, respect, and flexibility to their guests. Not everyone writes reviews, but I was on a tour with 3 others today on Tahaa who are also wrapping up their vacations. All had issues, all said it was by far their least favorite hotel, and when returning they will stay at the Sofitel or just skip Moorea. I write this hoping it helps others, and that management may actually read it, take a look at the way the hotel is run, and realize that focus needs to be returned to the individual client without a rigid adherence to rules if it is more convenient for you, and that running the hotel the way it is being run (even during COVID) is very likely causing it's reputation to be damaged, It's a beautiful location with many good staff that could be so much better than it is.
DavidVuk
07 Jan 2021
We had 2 over-water bungalows for 4 nights over NYE and January 2021. The bottom line: This is NOT a 5 star property. It fails with regard to facilities, amenities, and, most significantly, service. One example: On check-in, the porter took our bags to our bungalows. He dropped them all off outside one of the bungalows and left. He didn't wait the extra 3 minutes to move the bags inside or to the second bungalow. Not a big deal but this would never happen at a Four Seasons. The property itself is not great, other than the OWBs. The OWB was great and is the only thing here worth a stay. The food selections are boring and very American--typical of a Hilton in the US. Overall, the property seems to suffer from poor management that fails to instill a sense of service and pride among the staff. The only highlight was great snorkeling in the lagoon--that was great. Otherwise, I would stay at the Sofitel if I could do it over. Also, staff routinely wore masks below their noses!
AvgMom2Travel
01 Jan 2021
We stayed in Moorea for two nights before flying to Bora Bora in early December. This island is located 30-minute ferry ride from Papeete, the capital of Tahiti. From the ferry terminal to Hilton Moorea took another 30 minutes. We booked our vacation package through Costco Travel and were supposed to stay here for three nights, but Air Tahiti Nui cut our stay short by changing our departure date to one day earlier. We had deluxe garden bungalow and it was perfectly situated – it was close to the beach and short walk to the restaurants and the pool. The room was divided into bathroom and bedroom, including a large sofa and a writing table. There was also spacious outdoor patio with plunge pool and outdoor dining area. The plunge pool had jets coming out from the sides. We enjoyed staying outside surrounded by tall bushes and lush mountain ranges in the background. It was simply breathtaking! We were told that because of the pandemic, there would be no housekeeping, but we can always request for one. Since our stay was short, we did not mind. Our bungalow was meticulously cleaned before we arrived and the mini fridge was stacked with two days worth of complementary drinks. Bathroom was spacious but had a curious feature. There was a large open window between the bathroom and the bedroom. This might be romantic for the honeymooners (that’s not us!), but I don’t think there is anything romantic about watching someone brushing their teeth. Luckily, there was shade that I can pull down. The king-sized bed was very comfortable and we slept very well every night. Not having housekeeping service turned out great because we can leave our belongings scattered around until the day we checkout. Our package only included breakfast, but the meals at Rotui Bar and Grill were reasonably priced and delicious. Chef Jerome was meticulous in his presentation of each dish. Everything was fresh. Breakfast was at Arii Vahine Restaurant and it was served buffet style but with special care put in place. Guests pick up individual tong at the entrance to use for all their food selections and then discard it in a bowl when they are done. If you order omelet, Chef Jerome will cook it perfectly and bring it to your table. Pool was open and very clean. It was great to swim around – especially when there was no crowd. Spa was closed. We absolutely fell in love with Hilton Moorea for their great food and wonderful service! We hope to stay here longer next time.
Lokasi
Papetoai, PK 14
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
2 PM
Waktu check-out:
11 AM
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Hilton Moorea Lagoon Resort and Spa?
Hilton Moorea Lagoon Resort and Spa beralamat di Papetoai, PK 14
Pukul berapa waktu check-in & check-out di Hilton Moorea Lagoon Resort and Spa?
Waktu untuk check-in di Hilton Moorea Lagoon Resort and Spa adalah mulai dari pukul 2 PM dan waktu check-out paling lambat pukul 11 am
Apa saja fasilitas yang tersedia di Hilton Moorea Lagoon Resort and Spa?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Resepsionis 24 Jam
  • Spa
Apakah di Hilton Moorea Lagoon Resort and Spa tersedia fasilitas kolam renang?
Ya, di Hilton Moorea Lagoon Resort and Spa tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Resepsionis 24 Jam
Spa
Lift
Olahraga, Spa & Rekreasi
Payung pantai
Berkuda
Fitness
Ruang perawatan spa
Ski air
Jet ski
Wahana papan motor
Selancar angin
Menyelam
Tenis
Kolam renang outdoor
Kursi berjemur di kolam renang
Kursi berjemur di pantai
Taman
Bersepeda / bersepeda gunung
Payung kolam renang
Di pantai pribadi
Fasilitas gym 24 jam
Spa layanan lengkap
Handuk pantai
Hewan Peliharaan
Hewan peliharaan tidak diperbolehkan
Binatang peliharaan atau binatang penuntun tidak diizinkan
Hewan peliharaan dibolehkan
Fasilitas Anak
Penitipan anak atau bayi (biaya tambahan)
Penitipan/kegiatan anak berpengawas (biaya tambahan)
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 4.350 review
Kebersihan
4.5
Kamar
4.5
Lokasi
4.5
Layanan
4.5
Nilai
4.0
Pasangan
3.2K
Keluarga
543
Wisata sendiri
60
Berlibur dengan teman
171
Bisnis
25
idries
10 Jan 2021 -
The Hilton Moorea is a mediocre hotel dropped in the middle of a natural paradise. Without a doubt, Moorea is phenomenal. The warm, blue ocean waters, the perfect climate, the natural beauty, and the quaint, small-island feel make it one of my favorite island destinations. The Hilton Moorea however, needs to do better. The property takes advantage of the natural beauty and charges guests accordingly without actually investing in their own product. ROOMS: The rooms are in desperate need of attention. The furniture looks like it hasn't been refreshed since the late 90's or early 00's. The flooring is scuffed and the room just had an overall tired, antiquated feel. The nightly charges, however, were more in line with what you would expect from a property that actually put a bit of capital into improving the guest experience. ROOM SERVICE/FOOD: Room service was typically expensive, unfortunately, the options were limited. The breakfast buffet, however, was plentiful and the quality was acceptable. THE GYM: The gym is a bit of a walk from the main property (across the street). If you're going to the gym however, you clearly want to workout so this shouldn't be too big of an issue. The gym itself is small but there is enough equipment to get a good workout in. THE BEACH: The beach and pool are pretty average but when you are escaping a Chicago winter, even an average Tahitian beach is pretty great. Again, this is an area where the Hilton can do better. The seaweed and moss frequently covered parts of the beach. While that is obviously a natural occurrence, I couldn't help but think of all of the resorts I've been to in the Maldives where staff are constantly cleaning the shoreline. STAFF: The staff were overall kind, professional, and helpful. I didn't feel like anyone went out of their way to be overly helpful but the level of service was definitely appropriate. Nothing exceptional or horrible. OVERALL: I think the Hilton Moorea Lagoon Resort and Spa is the best property on Moorea, but there are limited offerings on this particular island. Moorea itself is great and definitely worth a visit. I left the resort feeling refreshed and revitalized but it ha very little to do with Hilton's efforts and everything to do with Moorea's chill vibe and the phenomenal natural beauty that this island hs to offer. Hilton, please invest a bit of money into refurbishing and revitalizing this resort. You could have something really great to offer if you would do that.
Mrmotomike
10 Jan 2021 - Pasangan
Lucky enough to have a 10 day vacation in Tahiti. Six days at the Manava resort and four days at the Hilton. I booked with a travel agent Rozy at Allara Travel ,Who got us a fantastic deal on the entire trip. She was able to get us a two day upgrade and complementary breakfast at the Hilton. Very grateful for this ❤️👍🏼❤️👍🏼 Barbara the front desk manager checked us in we must say that she has a very difficult sense of humor borderline arrogant borderline rude and very combative. Which was a very unfortunate start to our check-in. We checked into room 69 which was an overwater bungalow facing the shore. very nice ,kind of noisy ,beautiful view of the water in front of the resort alas the bed was hard as stone and nothing could be done about it. The room is clean and and one can’t complain about being there. But After complaining of the unbelievably uncomfortable bed we were able to move to room 88 which lucky enough was sunset facing which made the trip a different experience .Sitting on the deck watching the sunset over the water is a magical experience. Which we would not have if we were in the garden rooms. Very disappointed in the pool. No shade structure just umbrellas. Made the pool very uninviting. The Tahitian sun is very hot and shade is a must. This is a terrible oversight on this otherwise fantastic resort. The breakfast buffet was $30 a person the staff was very nice the buffet was not extravagant but was adequate. All of the staff apart from one made us feel welcomed and made us feel special and really helped to make the experience worth it. The $20 cocktails on the beach are hard to swallow but on vacation one must splurge. The crêpe restaurant was fantastic The staff could not have been more accommodating and really made us enjoy the resort. Given the opportunity to go back I would decline and book a different resort. Especially for $700+night
Roderic B
08 Jan 2021 -
In the middle of my stay I wrote the review below Subsequent events prior to leaving, and staying at other similarly priced as well as cheaper hotels and being much happier is causing me revise it down to a lower rating. I know it's long, but I re-post the original review below with issues that arose later pointed out after. Nice Hotel with greatly reduced amenities due to COVID Review of Hilton Moorea Lagoon Resort & Spa Reviewed 1 week ago I am currently staying at the Hilton Moorea. Friendly staff, and as I booked in advance very fair room rate and prices for French Polynesia (even if they would be high compared to Hawaii). In honesty, knowing what I know now, I would probably have booked at the Sofitel though. Staff is friendly, breakfast is fine, and dinner and lunch are quite good. Also the location is lovely. However, Hilton has gone to the extreme when it comes to COVID restrictions. Spa is closed, no beach or pool towel service, Polynesian show and fine dining restaurant closed, room is cleaned only upon request, Some may find this comforting, but many of us who have travelled 16 hours on a plane to get here have a slightly higher tolerance for risk. This is above and beyond the standard in French Polynesia of other hotels. I expected mask wearing in public spaces and social distancing but not half of services to be cancelled. Having a good time, but looking forward to my nights in Bora Bora, Tahaa, and back on the main island of Tahiti to have a bit of freedom. If Hilton is going to go so far above local restrictions and customs this should be made clear time at time of the booking, and even a free drink each day or a daily credit as offered when a resort is under construction would be a nice acknowledgement of the greatly reduced amenities. I feel bad for those who paid rack rate or are not also staying elsewhere during their trip. Hotel would be excellent outside of COVID. Reasons for revisions and lowered rating: 1) One day I forgot my mask going to breakfast. I went to the front desk thinking they would gladly give me a disposable replacement. I was told it would cost 100XPF. That's only one dollar, but it's not the money. It's the cheap, non-gracious way to treat a guest at a resort who is spending a significant amount of money on the room and extras. Safety first as long as you pay a nuisance fee to get it. 2) I left what I thought was a very thoughtful detailed review. The review posted right next to mine on trip advisor received a duplicate response from management. Our reviews were both detailed and shared some of the same points, but regardless each of us took time to write thoughtful reviews and it was lazy and sloppy to post duplicate responses. I know the value of using templates, but could at least one or two words have been changed to at least give an illusion of personalization? 3) The hotel has eliminated most amenities, but chose to go on with their expensive mandatory reveillons for both Christmas and New Years. So it's too risky to open the fine dining restaurant or have a Polynesian night, but when the hotel can charge a large amount of money for a dinner and not give guests an option then it's ok? Hypocrisy? In fairness, I arrived just after the first reveillon and left the day before the New Year's eve one, but some guests who are now staying at the same hotel on Tahaa said it was not a good experience so it's not as if your giving a service that guests are demanding. 4) I acknowledge that I have no right to late check out. However, check out is at 11am and my car was at 12:45. I asked to check out at noon and was told that was not possible. Hilton says it leaves room empty 24 hours between guests. If that is the case they could have let me use the room an extra hour, and still have had 2 hours to clean it (26 hours if they are able to clean during "airing out" period before a new guest) Just another example of caring more about policy than doing what is right for the guest and creating loyalty. If it breaches stated policy and it requires any additional work or nominal amount of money, the automatic response is just to say no and to offer no alternatives. Once again If I was paying $250 for night at a 3 star this would be expected, but at an expensive 5 star, the lack of willingness to go above and beyond is shocking. 5) I have stayed at 4 other hotels during my trip to Polynesia. Every other one has shown more hospitality, respect, and flexibility to their guests. Not everyone writes reviews, but I was on a tour with 3 others today on Tahaa who are also wrapping up their vacations. All had issues, all said it was by far their least favorite hotel, and when returning they will stay at the Sofitel or just skip Moorea. I write this hoping it helps others, and that management may actually read it, take a look at the way the hotel is run, and realize that focus needs to be returned to the individual client without a rigid adherence to rules if it is more convenient for you, and that running the hotel the way it is being run (even during COVID) is very likely causing it's reputation to be damaged, It's a beautiful location with many good staff that could be so much better than it is.
DavidVuk
07 Jan 2021 -
We had 2 over-water bungalows for 4 nights over NYE and January 2021. The bottom line: This is NOT a 5 star property. It fails with regard to facilities, amenities, and, most significantly, service. One example: On check-in, the porter took our bags to our bungalows. He dropped them all off outside one of the bungalows and left. He didn't wait the extra 3 minutes to move the bags inside or to the second bungalow. Not a big deal but this would never happen at a Four Seasons. The property itself is not great, other than the OWBs. The OWB was great and is the only thing here worth a stay. The food selections are boring and very American--typical of a Hilton in the US. Overall, the property seems to suffer from poor management that fails to instill a sense of service and pride among the staff. The only highlight was great snorkeling in the lagoon--that was great. Otherwise, I would stay at the Sofitel if I could do it over. Also, staff routinely wore masks below their noses!
AvgMom2Travel
01 Jan 2021 -
We stayed in Moorea for two nights before flying to Bora Bora in early December. This island is located 30-minute ferry ride from Papeete, the capital of Tahiti. From the ferry terminal to Hilton Moorea took another 30 minutes. We booked our vacation package through Costco Travel and were supposed to stay here for three nights, but Air Tahiti Nui cut our stay short by changing our departure date to one day earlier. We had deluxe garden bungalow and it was perfectly situated – it was close to the beach and short walk to the restaurants and the pool. The room was divided into bathroom and bedroom, including a large sofa and a writing table. There was also spacious outdoor patio with plunge pool and outdoor dining area. The plunge pool had jets coming out from the sides. We enjoyed staying outside surrounded by tall bushes and lush mountain ranges in the background. It was simply breathtaking! We were told that because of the pandemic, there would be no housekeeping, but we can always request for one. Since our stay was short, we did not mind. Our bungalow was meticulously cleaned before we arrived and the mini fridge was stacked with two days worth of complementary drinks. Bathroom was spacious but had a curious feature. There was a large open window between the bathroom and the bedroom. This might be romantic for the honeymooners (that’s not us!), but I don’t think there is anything romantic about watching someone brushing their teeth. Luckily, there was shade that I can pull down. The king-sized bed was very comfortable and we slept very well every night. Not having housekeeping service turned out great because we can leave our belongings scattered around until the day we checkout. Our package only included breakfast, but the meals at Rotui Bar and Grill were reasonably priced and delicious. Chef Jerome was meticulous in his presentation of each dish. Everything was fresh. Breakfast was at Arii Vahine Restaurant and it was served buffet style but with special care put in place. Guests pick up individual tong at the entrance to use for all their food selections and then discard it in a bowl when they are done. If you order omelet, Chef Jerome will cook it perfectly and bring it to your table. Pool was open and very clean. It was great to swim around – especially when there was no crowd. Spa was closed. We absolutely fell in love with Hilton Moorea for their great food and wonderful service! We hope to stay here longer next time.
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