This hotel is ideally placed for the Aldstadt, as it is opposite the lift that takes you up to the Market Square. However, the lobby is bleak and bare, and the person at the desk when we arrived was uninterested and frosty. We couldn't attract her attention to start with, so fixed were her eyes upon her computer screen. She gave us the bare minimum of information, and announced the restaurant was closed tonight (tThursday). This restaurant was closed for most of the time we were there, open only for breakfast each morning. It was open on Friday and Saturday night and that was a lukewarm buffet.It has no atmosphere anyway, its more like a canteeen for workers than a restaurant. No ambience. But anyway, its not open most of the time.
The room was nice. Spacious, clean and comfortable. However, three days out of the five we stayed, our room was not made up at 4-5 pm when we arrived back. As the staff were clearly outside working their way through the rooms, we decided to leave the room, weary as we were, to get them to at least change our towels. Disappointing for a 4 star hotel.
And it costs a lot for the room! 214 Euros on the Monday night which I thought very steep.It certainly doesnt bathe in you luxury, its much more like a 3 star.
I hope this review will be seen in a constructive light. I have travelled to many hotels in Germany and this one did not go the extra mile and actually felt very utalitarian rather than luxurious.