99 Bonham, Central and Western
99 Bonham, Central and Western
99 Bonham, Central and Western
99 Bonham, Central and Western
99 Bonham, Central and Western
+ 18 others
Hotel

99 Bonham

Chung Wan, Central and Western

Reviews

Tripadvisor
From 1.213 reviews
The most helpful reviews
sheenamailbox
16 Jul 2021
Comfortable stay! Guest Relations Managers Angela and Joyce were absolutely accommodating. brilliant location as well. Near great dining places and shopping areas. Recommended for short or long term stay.
ronald r
07 Sep 2018 - Bisnis
Hotel yang Nyman. Ruangan cukup besar dengan meja kerja yang pas. Tetapi pendekatan Kekeluargaan dari staffnya yang membuat betah.sangat direkomendasikan untuk bisnis ataupun bawa keluarga. Lokasi dekat dengan pusat bisnis dan juga pusat perbelanjaan
HAL97INDO
07 Sep 2018 - Bisnis
Great Hotel, excellent room, good services and awesome people. Hotel yang bagus dengan harga bersaing dengan possible strategies dekat pusat bisnis, downtown dan kualitas service OK. Pokoknya gue banget
AOH_50
19 Jun 2021
I had an extended stay at 99 Bonham and have nothing but good things to say about my experience at the hotel. The facilities were well maintained and the room was smartly laid out with plenty of storage space, a large desk and fast, consistent wifi. The staff were exceptional and I want to extend my sincere thanks to the entire concierge team - Angela, Jacqueline, Joyce, Elly, Daisy, Zico as well as the excellent housekeeping staff - Yoyo and Jackie and of course, Leo from the sales team. They truly made 99 Bonham feel like my home away from home. I have recommended the hotel to any friends and family traveling to Hong Kong as I believe it presents exceptional value for its quality, first-rate staff and prime location in the heart of Sheung Wan. I look forward to future stays at 99 Bonham and highly recommend it to anyone.
Estherrrr10086
11 Jul 2021
book左呢間酒店同朋友慶祝生日。超級無敵嚴格既訪客政策就唔講啦。但係其他設施配套員工態度所有野都唔值1300蚊一晚。作為一間係official website話要“as helpful as you wish”既酒店,呢度啲staff就唔太配合唔到公司宗旨。借咩無咩,要咩service無咩service。 1.special request寫左等於無寫 我係酒店官網訂房既時候已經話左要同朋友慶祝生日,我只收到一封cold email話歡迎我又話如果有啲咩special request可以同佢地講。我一早就已經問左會唔會有special arrangement可以比到我地,佢唔答我反而問翻我轉頭。 2. 0變通 / 怕麻煩既staff 我訂左啲裝飾氣球送貨想佢地幫手收然後等我check in自己拎上房搞,聽電話個staff一聽到就即刻耍手擰頭話‘我地唔會幫你set波架’。我由頭到尾無講過話要佢地set。我再clarify翻淨係幫手收唔使set,職員即刻又好為難咁話無位擺。然後又好似好勉強咁話「如果淨係一袋都可以做比你既」。最精彩係,我check out想寄存行李,佢擺左啲行李入一間房度。根本就唔係無位,只不過係怕麻煩。或者0變通。 然後我再問可唔可以幫手雪個蛋糕,然後又即刻推卸責任。‘我地酒店無餐廳所以無雪櫃,你自己雪落房雪櫃啦’。我絕對唔相信酒店一個雪櫃都唔比佢地啲staff。只有啲staff根本唔想幫你。結果寄存行李果陣個staff問我有無野要雪,咁者係其實係有雪櫃… 3. 自己垃圾自己帶走 check-in 果陣比袋氣球我,個staff竟然叫我記得帶翻啲氣球走。咁我想問,我使唔使自己帶埋房啲垃圾走啊?我究竟係黎行山定staycation?Housekeeping剪爛啲波dum都唔得,要個客自己做埋。 4. 不設外借基本文具服務 房無較剪咁我點剪爛啲波減輕你地負擔?問你地借膠紙都無得借更可況較剪?第一次住酒店無得借基本文具。真係不禁令我好奇,如果有外地客人黎香港買多左野要pack箱咁點算呢?叫人去附近文具舖買又唔話人知邊度有文具舖… 5. 第一時間就拒絕客人 我book左staycation package, suppose可以做2點 late check-out。佢一開始同我講12點check out。我禮貌地問佢係咪可以2點check out。個 staff 繼續耍手擰頭好firm好生硬咁 「公司網站寫左subject to hotel’s availability,所以都係要睇翻hotel有無availability」。問題係佢睇都無睇個system就第一時間帶頭盔。跟住佢又即刻好為難咁講 「不過我都可以幫你睇下既…」。結果10秒唔使就話可以1點out。既然做到,點解要咁firm咁彈句disclaimer出黎呢?一係就一路睇一路講,唔係講完先check。成個觀感會差好遠。 6. 職員態度惡劣 前台職員成個機械人咁。見到人default講hello。但係一做其他野就即刻態度勁差。行李寄存果陣我聽唔到佢問我幾點拎翻啲行李,佢即刻就好惡咁講 「幾點拎翻啲行李啊」。「請問」、「想問翻聲」呢啲字詞完全無。 7. lobby無廁所 + 袖手旁觀既職員 check out 左同朋友去食飯行下,翻去拎翻行李既時候想順便借個廁所。個 staff 繼續好firm咁 「我地酒店全部樓層都係客房所以無廁所借」。 一間酒店lobby廁所都無不特止,個staff仲完全無同我地講最近邊度有廁所或者幫我地搵廁所。就咁由得個客自己「急」。十分唔專業。 8. management對客人投訴既奇怪回應 上面提過既雪櫃問題,一開始同我講係因為無雪櫃,後來我指出個矛盾位之後先同我講係因為衛生問題。好似好有道理咁,但係個蛋糕係全新既,會有盒裝住架嘛。 - 可能佢驚個蛋糕係我自己整既,然後我中左肺炎,個蛋糕就有肺炎,然後搞到雪櫃其他野都有肺炎。 - 又或者佢驚其他人有肺炎然後搞到我個蛋糕有肺炎。 - 又或者佢一黎就假設啲客會將食過一半既蛋糕雪落公家雪櫃唔衛生。 之但係如果真係咁驚既,連一個完整包裝好既蛋糕都容不下既話,我就建議不如唔好開門做生意啦。 到Late check-out問題,同佢地反映前台職員態度問題。答我果個錯晒重點,同我講話好開心佢地同事咁快幫我做到late check-out。而家再clarify多次個問題:你地明明做到,點解一黎就要強硬地、毫無感情地背個disclaimer出黎。如果你地真係做唔到既話先講個disclaimer出黎,又或者語氣人性化啲,令個客feel到你地真心盡左力既話成件事就無問題啦。 呢一個point提到既回應唔係即時回應。係我上一個post被del之前,佢地management係呢個平台上面對我1-7點既回應。係時間充足,唔係當面對住黑緊面既客人,客人又無要求無理額外賠償既時候都答成咁… 9. 總結 老實講,上面大部分都唔係啲咩大問題,但係當所有缺點集齊晒,好難唔令人留意埋其他做得唔好既地方。酒店兩大元素不外乎係硬件配套同服務態度。一係就整翻好啲硬件設施,一黎就提供曬客人所需既野,咁啲客咪唔使用你地service,啲service幾差都無人留意到。Eg. 廁所問題,我打從心底唔相信咁大間酒店連一個公家廁所都無,你開/整個廁所出黎俾人用,啲客咪唔會知道原來你地係咁唔helpful咁冷血囉。 如果 貴酒店硬件上有咁多不足而又真係改唔到,就應該要改善下服務態度,多啲從客人角度出發,轉移下客人視線。駁唔到既、係做錯既要道歉就真心啲。覺得自己無做錯既,就搵個好啲既理由同翻客人講,唔好下下比人周到有唔合理既地方,然後再搵第二個唔合理既理由去kum。都唔好無視問題、詐傻扮懵、夾硬理解成個客讚你地。咁樣會焫到個客好㷫,唔好彩既話個客好認真,然後佢就會post篇好長既差評…
Location
99 Bonham Strand, Sheung Wan,上環文咸東街99號
maps
1
Malam

About Accommodation

Check-in & check-out time
Check-in time:
14:00
Check-out time:
12:00
Do you want to check-in early? Arrange check-in time with the accommodation

Policy

Description

FAQ
Di mana alamat 99 Bonham?
99 Bonham beralamat di 99 Bonham Strand, Sheung Wan,上環文咸東街99號
Pukul berapa waktu check-in & check-out di 99 Bonham?
Waktu untuk check-in di 99 Bonham adalah mulai dari pukul 14:00 dan waktu check-out paling lambat pukul 12:00
Apa saja fasilitas yang tersedia di 99 Bonham?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Wifi
  • Parkir
  • Resepsionis 24 Jam
  • Lift
  • AC
Faciliies
Popular Facilities
Wifi
Parkir
Resepsionis 24 Jam
Lift
AC
Pusat Kebugaran
Antar Jemput Bandara
Olahraga, Spa & Rekreasi
Ruang kebugaran
Fitness
Fasilitas gym
Fasilitas Umum
Properti bebas-rokok
Teras
AC
Lift
Ruang tamu
Hewan Peliharaan
Hewan peliharaan dibolehkan
 

Reviews

Oops, there are no reviews yet
Let’s book this accommodation and leave a review after your stay.
4.5
From 1.213 reviews
Kebersihan
4.5
Kamar
4.5
Lokasi
4.5
Layanan
4.5
Nilai
4.5
Pasangan
453
Keluarga
130
Wisata sendiri
143
Berlibur dengan teman
119
Bisnis
292
sheenamailbox
16 Jul 2021 -
Comfortable stay! Guest Relations Managers Angela and Joyce were absolutely accommodating. brilliant location as well. Near great dining places and shopping areas. Recommended for short or long term stay.
ronald r
07 Sep 2018 - Bisnis
Hotel yang Nyman. Ruangan cukup besar dengan meja kerja yang pas. Tetapi pendekatan Kekeluargaan dari staffnya yang membuat betah.sangat direkomendasikan untuk bisnis ataupun bawa keluarga. Lokasi dekat dengan pusat bisnis dan juga pusat perbelanjaan
HAL97INDO
07 Sep 2018 - Bisnis
Great Hotel, excellent room, good services and awesome people. Hotel yang bagus dengan harga bersaing dengan possible strategies dekat pusat bisnis, downtown dan kualitas service OK. Pokoknya gue banget
AOH_50
19 Jun 2021 -
I had an extended stay at 99 Bonham and have nothing but good things to say about my experience at the hotel. The facilities were well maintained and the room was smartly laid out with plenty of storage space, a large desk and fast, consistent wifi. The staff were exceptional and I want to extend my sincere thanks to the entire concierge team - Angela, Jacqueline, Joyce, Elly, Daisy, Zico as well as the excellent housekeeping staff - Yoyo and Jackie and of course, Leo from the sales team. They truly made 99 Bonham feel like my home away from home. I have recommended the hotel to any friends and family traveling to Hong Kong as I believe it presents exceptional value for its quality, first-rate staff and prime location in the heart of Sheung Wan. I look forward to future stays at 99 Bonham and highly recommend it to anyone.
Estherrrr10086
11 Jul 2021 -
book左呢間酒店同朋友慶祝生日。超級無敵嚴格既訪客政策就唔講啦。但係其他設施配套員工態度所有野都唔值1300蚊一晚。作為一間係official website話要“as helpful as you wish”既酒店,呢度啲staff就唔太配合唔到公司宗旨。借咩無咩,要咩service無咩service。 1.special request寫左等於無寫 我係酒店官網訂房既時候已經話左要同朋友慶祝生日,我只收到一封cold email話歡迎我又話如果有啲咩special request可以同佢地講。我一早就已經問左會唔會有special arrangement可以比到我地,佢唔答我反而問翻我轉頭。 2. 0變通 / 怕麻煩既staff 我訂左啲裝飾氣球送貨想佢地幫手收然後等我check in自己拎上房搞,聽電話個staff一聽到就即刻耍手擰頭話‘我地唔會幫你set波架’。我由頭到尾無講過話要佢地set。我再clarify翻淨係幫手收唔使set,職員即刻又好為難咁話無位擺。然後又好似好勉強咁話「如果淨係一袋都可以做比你既」。最精彩係,我check out想寄存行李,佢擺左啲行李入一間房度。根本就唔係無位,只不過係怕麻煩。或者0變通。 然後我再問可唔可以幫手雪個蛋糕,然後又即刻推卸責任。‘我地酒店無餐廳所以無雪櫃,你自己雪落房雪櫃啦’。我絕對唔相信酒店一個雪櫃都唔比佢地啲staff。只有啲staff根本唔想幫你。結果寄存行李果陣個staff問我有無野要雪,咁者係其實係有雪櫃… 3. 自己垃圾自己帶走 check-in 果陣比袋氣球我,個staff竟然叫我記得帶翻啲氣球走。咁我想問,我使唔使自己帶埋房啲垃圾走啊?我究竟係黎行山定staycation?Housekeeping剪爛啲波dum都唔得,要個客自己做埋。 4. 不設外借基本文具服務 房無較剪咁我點剪爛啲波減輕你地負擔?問你地借膠紙都無得借更可況較剪?第一次住酒店無得借基本文具。真係不禁令我好奇,如果有外地客人黎香港買多左野要pack箱咁點算呢?叫人去附近文具舖買又唔話人知邊度有文具舖… 5. 第一時間就拒絕客人 我book左staycation package, suppose可以做2點 late check-out。佢一開始同我講12點check out。我禮貌地問佢係咪可以2點check out。個 staff 繼續耍手擰頭好firm好生硬咁 「公司網站寫左subject to hotel’s availability,所以都係要睇翻hotel有無availability」。問題係佢睇都無睇個system就第一時間帶頭盔。跟住佢又即刻好為難咁講 「不過我都可以幫你睇下既…」。結果10秒唔使就話可以1點out。既然做到,點解要咁firm咁彈句disclaimer出黎呢?一係就一路睇一路講,唔係講完先check。成個觀感會差好遠。 6. 職員態度惡劣 前台職員成個機械人咁。見到人default講hello。但係一做其他野就即刻態度勁差。行李寄存果陣我聽唔到佢問我幾點拎翻啲行李,佢即刻就好惡咁講 「幾點拎翻啲行李啊」。「請問」、「想問翻聲」呢啲字詞完全無。 7. lobby無廁所 + 袖手旁觀既職員 check out 左同朋友去食飯行下,翻去拎翻行李既時候想順便借個廁所。個 staff 繼續好firm咁 「我地酒店全部樓層都係客房所以無廁所借」。 一間酒店lobby廁所都無不特止,個staff仲完全無同我地講最近邊度有廁所或者幫我地搵廁所。就咁由得個客自己「急」。十分唔專業。 8. management對客人投訴既奇怪回應 上面提過既雪櫃問題,一開始同我講係因為無雪櫃,後來我指出個矛盾位之後先同我講係因為衛生問題。好似好有道理咁,但係個蛋糕係全新既,會有盒裝住架嘛。 - 可能佢驚個蛋糕係我自己整既,然後我中左肺炎,個蛋糕就有肺炎,然後搞到雪櫃其他野都有肺炎。 - 又或者佢驚其他人有肺炎然後搞到我個蛋糕有肺炎。 - 又或者佢一黎就假設啲客會將食過一半既蛋糕雪落公家雪櫃唔衛生。 之但係如果真係咁驚既,連一個完整包裝好既蛋糕都容不下既話,我就建議不如唔好開門做生意啦。 到Late check-out問題,同佢地反映前台職員態度問題。答我果個錯晒重點,同我講話好開心佢地同事咁快幫我做到late check-out。而家再clarify多次個問題:你地明明做到,點解一黎就要強硬地、毫無感情地背個disclaimer出黎。如果你地真係做唔到既話先講個disclaimer出黎,又或者語氣人性化啲,令個客feel到你地真心盡左力既話成件事就無問題啦。 呢一個point提到既回應唔係即時回應。係我上一個post被del之前,佢地management係呢個平台上面對我1-7點既回應。係時間充足,唔係當面對住黑緊面既客人,客人又無要求無理額外賠償既時候都答成咁… 9. 總結 老實講,上面大部分都唔係啲咩大問題,但係當所有缺點集齊晒,好難唔令人留意埋其他做得唔好既地方。酒店兩大元素不外乎係硬件配套同服務態度。一係就整翻好啲硬件設施,一黎就提供曬客人所需既野,咁啲客咪唔使用你地service,啲service幾差都無人留意到。Eg. 廁所問題,我打從心底唔相信咁大間酒店連一個公家廁所都無,你開/整個廁所出黎俾人用,啲客咪唔會知道原來你地係咁唔helpful咁冷血囉。 如果 貴酒店硬件上有咁多不足而又真係改唔到,就應該要改善下服務態度,多啲從客人角度出發,轉移下客人視線。駁唔到既、係做錯既要道歉就真心啲。覺得自己無做錯既,就搵個好啲既理由同翻客人講,唔好下下比人周到有唔合理既地方,然後再搵第二個唔合理既理由去kum。都唔好無視問題、詐傻扮懵、夾硬理解成個客讚你地。咁樣會焫到個客好㷫,唔好彩既話個客好認真,然後佢就會post篇好長既差評…
You’ve reported a review.
A problem occurred and we need a while to fix it. Please try again later.
You’ve already reported this review, and we’re currently checking your report.
Yay! You’ve successfully logged in
You’ve reported a review.
A problem occurred and we need a while to fix it. Please try again later.
You’ve already reported this review, and we’re currently checking your report.