I was slightly disappointed with my experience at The Empire Hotel - Causeway Bay. I was tired from an overnight flight so I didn't bother to approach reception for a possible room change, that I took a shower and a nap, then relocated to a different hotel for the following reasons:
Wifi - internet is available, complimentary, however network was poor that I couldn't make calls through Wechat and sending voice messages would take a long time to send through.
Room - it was adequate, but outdated. Supposedly you had 2 choices of pillows of soft or firm (2 soft, 2 firm), but all 4 pillows were soft. The rainfall shower head seems like it was out of use for awhile where the streams of water were coming out cluttered. The regular adjustable shower head was crooked, and that you had to stand close up to the wall to have the water on you. Room window was small which made the room seemed very enclosed. And finally, TV had only local channels therefore not so foreign tourist friendly.
There are a couple of positive features of the hotel:
Location: situated close to a tram station, with easy access to eateries and convenience stores near by. Located in a quiet area of town, so it's great for people who are sensitive to sound affecting their sleep.
Breakfast: Good range of breakfast of western and eastern choices, with a pancake machine available. But the air con in the dining room could be toned down/warmed up, too cold.