Because of house moving and renovation, I stayed at Hotel Cozi Harbour View Kwun Tong for the last 5 months. Even though I encounter the threats of Covid19 during my stay here, I will say I experience an excellent hotel service here which most of the staff are so helpful, reliable and professional. Thanks to the Front Desk Manager, Alan Wong, your people skill is so wonderful. Your strong problem solving capability always makes me felt you are standing with the best benefit of the customer. My thumb up!! Also, the another manager, Thomas Li also performed very good in communication. Your friendliness impressed me so much. I am also so happy to have the help from the Concierge Ken Chow and Lok Lun. You guys are found to be so responsive and willing to try all your best to address my every request. Of course, I will never forget House Keeping lady, Sally Xiang. You are so efficient in cleaning my room and allow me just like staying at my sweet home. I love the chocolate left on my desk on Christmas Eve. Small thing means a lot to me.
I also want to share a little “incident” during my stay here. I forgot to lock my safety box at my room when I went out one day. But that day was a room cleaning day. I called back to the senior management Kelly Lau and reported it. She was so professional to disable the lock of my room immediately and waited for my return and allowed me to check if anything missing. I want to appreciate: 1. The management team is very responsive and with high quality; 2. I feel very safe to stay here as all the staff is trustworthy. But, of course, it is the customer’s full responsibility to take care of our own belongings and valuables appropriately.
All in all, I will rate it as 9.9 over 10 for my stay in the last 5 months. Not only the staff deserved my high appreciation, but also the lovely environment and perfect location shared this high rating. Though it is a 4 start hotel, the sea view is fascinating especially in the evening. It is highly comparable to those 6 start hotel at Tsim Sha Tsui, Wan Chai and Central. I also enjoy running at the Kwun Tong Seaside Park, which is just 1 minute away from the hotel. Also, the transportation is also perfect. It takes only 5-6 minutes away from the nearest MTR station and 4-5 minutes to the bus stops of having over 50 routes to the different areas of the city.
If I have the need to stay in a hotel again, Hotel Cozi Kwun Tong is definitely my number one choice and I would recommend to all the people I know. Thank you once again to make my stay here safe, pleasurable and enjoyable.
Customer: Phyllis Chau