I would like to express my thanks and appreciation for the service and care I received at NINA HOTEL KOWLOON EAST from 18 to 19 May, 2021. This is my second stay in the same hotel and as usual, the experience is great and fabulous as I expected.
This staycation purpose is to celebrate our marriage anniversary of 10 years. NINA HOTEL KOWLOON EAST definitely is our first choice for this special occasion.
Your Assistant Reservations Manager, Maggie Fung, did an amazing job by explaining the hotel package and check on me if I received any hotel confirmation. Also, once she knows that we are celebrating our anniversary and she mentioned that she would do some special arrangements for us, with her conversation and laughter, I can feel the passion that she have to all the customers even over the phone .
On the day of checking in, the process is very smooth and fast. I would like to specially mentioned one of your front desk staff, Mila, she is super friendly with her lovely smile and explained to me very clearly on the covid policy around hotel. She also assisted in arranging our in-room dining with a surprised complimentary cake and make sure the food arrives on time. Professional!
We have already decided to return to NINA HOTEL KOWLOON EAST in next month for celebration of my daughter’s birthday.
We had a wonderful one night stay, and I have recommended NINA HOTEL KOWLOON EAST to all of my colleagues, friends and family. Thank you again for such outstanding service.