Eros Hotel - New Delhi Nehru Place, West
Eros Hotel - New Delhi Nehru Place, West
Eros Hotel - New Delhi Nehru Place, West
Eros Hotel - New Delhi Nehru Place, West
Eros Hotel - New Delhi Nehru Place, West
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Hotel

Eros Hotel - New Delhi Nehru Place

Delhi, West

Review

Tripadvisor
Dari 2.905 review
Review yang paling membantu
alim0vak
16 Jun 2021 - Bisnis
I’m asking about rom also soo niece evriy day clining rom service also all nice I’m really like dis hotel m no whant to live Thenk you for everything Thenk you for every whan who no me my name Alimova Kamola. 16.06.21 🥰🥰🥰
Japnitsidhu
12 Jun 2021 - Wisata sendiri
Its a long time I have been coming again and again to this hotel and they have never disappointed me. Very guest friendly hotel with with good staff and services. I visited during second wave and they were maintaining with all the necessary steps from sanitisation to social distancing.
Pawan5889
12 Jun 2021 - Bisnis
Its been a great experience the staff has been very nice and accommodating. The hotel is well located to my needs . Staff at reception was always prompt and quick in response . I recommend this hotel to all business travellers . The hotel has well appointed and well equipped rooms. I would love to stay here again when ever my business need makes me come back.
aditya_del
13 Jun 2021
I booked a room at “Eros Hotel, Nehru Palace” for three days and two nights. On Day-2 at around 2.00 pm I went out of my room to have a walk around the Hotel Pool side area for 10 minutes and on my return I realised that my room was wide open and somebody has entered inside. I went inside to check and was shocked to see a person from the house-keeping department in my room, the person was touching my luggage with his bare hands and when I asked him why he is inside, he stated that the Hotel management has asked him to do so. Being Covid time and very particular about sanitization issues I called the front desk and reported this incident and I was again surprised to hear the same response from them, the front desk told me that it is a hotel policy wherein the housekeeping can enter into any room using their master-key at any time of their choice. I was also told that this is a standard policy in the industry and there is no privacy of the customer as the hotel protocol is to clean the room once daily and no prior permission of the guest is sought and neither they are informed about the cleaning timings by the house-keeping. I then went to the reception area and met Front Office Manager. I must say that he was very unprofessional person, he dealt me in a very rude manner and told me to take any legal remedies as I deem fit. He further mentioned about SOP’s of the hotel and when I asked him to show such policy he refrained from showing the same and in a rude way replied “Why? Why should I show you our policies?” I was not informed about any such cleaning time by the hotel staff, nor my prior permission was taken. It is a matter of fact that Covid pandemic is rising in Delhi again and the Hotel management is bound to take all necessary steps to keep up with the government guidelines and protocols. I was very shocked to see such a response by the Hotel Management wherein they allowed a person enter my room without having proper gears or PPE kit and he was allowed to touch my belongings which were duly sanitised by me. I was put to risk by such an act by the Hotel management. There were Tags for laundry and cleaning of bed sheets but there were no Tags in the room to hang outside the door to intimate the house-keeping about the appropriate time to clean the room. Due to above said behaviour of the staff and management; I was forced to check-out a day before on Day-2 of my stay . There was no apology by the Hotel nor any refund of my money. There were major privacy issues at this property and the whole staff I dealt with was unprofessional and lacked basic etiquettes Later on, I wrote a formal complaint to General Manager of Eros Group, who also did not give any satisfactory reply and hence my personal experience was pathetic.
Abhishek02121
12 Jun 2021 - Bisnis
It was my first stay at tthis hotel and must say it is a good hotel great value for money specially during these times. I had a great time staying here the staff and services are brilliant. I was here for a week and felt safe . Sanitzation was done well in all the guest areas. They were following all COVID protocols which gave a lot of ease to me. I would definitely return to this hidden jwell.
Lokasi
American Plaza, Nehru Place
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
14:00
Waktu check-out:
12:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Deskripsi

FAQ
Di mana alamat Eros Hotel - New Delhi Nehru Place?
Eros Hotel - New Delhi Nehru Place beralamat di American Plaza, Nehru Place
Pukul berapa waktu check-in & check-out di Eros Hotel - New Delhi Nehru Place?
Waktu untuk check-in di Eros Hotel - New Delhi Nehru Place adalah mulai dari pukul 14:00 dan waktu check-out paling lambat pukul 12:00
Apa saja fasilitas yang tersedia di Eros Hotel - New Delhi Nehru Place?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Apakah di Eros Hotel - New Delhi Nehru Place tersedia fasilitas kolam renang?
Ya, di Eros Hotel - New Delhi Nehru Place tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Lift
AC
Pusat Kebugaran
Antar Jemput Bandara
Fasilitas Rapat
Olahraga, Spa & Rekreasi
Fasilitas gym
Kolam renang outdoor
Taman
Kolam renang anak
Fasilitas Umum
ATM/bank
AC
Lift
Restoran
Ruang merokok khusus
Hewan Peliharaan
Hewan peliharaan dibolehkan
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 2.905 review
Kebersihan
4.5
Kamar
4.0
Lokasi
4.5
Layanan
4.5
Nilai
4.0
Pasangan
358
Keluarga
670
Wisata sendiri
204
Berlibur dengan teman
344
Bisnis
1.2K
alim0vak
16 Jun 2021 - Bisnis
I’m asking about rom also soo niece evriy day clining rom service also all nice I’m really like dis hotel m no whant to live Thenk you for everything Thenk you for every whan who no me my name Alimova Kamola. 16.06.21 🥰🥰🥰
Japnitsidhu
12 Jun 2021 - Wisata sendiri
Its a long time I have been coming again and again to this hotel and they have never disappointed me. Very guest friendly hotel with with good staff and services. I visited during second wave and they were maintaining with all the necessary steps from sanitisation to social distancing.
Pawan5889
12 Jun 2021 - Bisnis
Its been a great experience the staff has been very nice and accommodating. The hotel is well located to my needs . Staff at reception was always prompt and quick in response . I recommend this hotel to all business travellers . The hotel has well appointed and well equipped rooms. I would love to stay here again when ever my business need makes me come back.
aditya_del
13 Jun 2021 -
I booked a room at “Eros Hotel, Nehru Palace” for three days and two nights. On Day-2 at around 2.00 pm I went out of my room to have a walk around the Hotel Pool side area for 10 minutes and on my return I realised that my room was wide open and somebody has entered inside. I went inside to check and was shocked to see a person from the house-keeping department in my room, the person was touching my luggage with his bare hands and when I asked him why he is inside, he stated that the Hotel management has asked him to do so. Being Covid time and very particular about sanitization issues I called the front desk and reported this incident and I was again surprised to hear the same response from them, the front desk told me that it is a hotel policy wherein the housekeeping can enter into any room using their master-key at any time of their choice. I was also told that this is a standard policy in the industry and there is no privacy of the customer as the hotel protocol is to clean the room once daily and no prior permission of the guest is sought and neither they are informed about the cleaning timings by the house-keeping. I then went to the reception area and met Front Office Manager. I must say that he was very unprofessional person, he dealt me in a very rude manner and told me to take any legal remedies as I deem fit. He further mentioned about SOP’s of the hotel and when I asked him to show such policy he refrained from showing the same and in a rude way replied “Why? Why should I show you our policies?” I was not informed about any such cleaning time by the hotel staff, nor my prior permission was taken. It is a matter of fact that Covid pandemic is rising in Delhi again and the Hotel management is bound to take all necessary steps to keep up with the government guidelines and protocols. I was very shocked to see such a response by the Hotel Management wherein they allowed a person enter my room without having proper gears or PPE kit and he was allowed to touch my belongings which were duly sanitised by me. I was put to risk by such an act by the Hotel management. There were Tags for laundry and cleaning of bed sheets but there were no Tags in the room to hang outside the door to intimate the house-keeping about the appropriate time to clean the room. Due to above said behaviour of the staff and management; I was forced to check-out a day before on Day-2 of my stay . There was no apology by the Hotel nor any refund of my money. There were major privacy issues at this property and the whole staff I dealt with was unprofessional and lacked basic etiquettes Later on, I wrote a formal complaint to General Manager of Eros Group, who also did not give any satisfactory reply and hence my personal experience was pathetic.
Abhishek02121
12 Jun 2021 - Bisnis
It was my first stay at tthis hotel and must say it is a good hotel great value for money specially during these times. I had a great time staying here the staff and services are brilliant. I was here for a week and felt safe . Sanitzation was done well in all the guest areas. They were following all COVID protocols which gave a lot of ease to me. I would definitely return to this hidden jwell.
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