Room was ok - fair price but finishing can be better. Air-con compressor didn't work so it was mostly functioning like a fan, which normally wouldn't be a concern however we got 2 very warm nights in Pahalgam. The technicians kept trying to tell us that it worked fine but clearly a Daikin air-con doesn't just blow air at 16 degrees temperature setting. As a compensation we were given a free meal.
Breakfast was ok, coffee was instant, Nazeer the F&B manager went above and beyond to serve everyone and his intent plus positive vibes were very evident FOH. He remembered everyone's personally requests and covered very well despite the restauranted being understaffed and slow at refilling buffet. If it wasn't for Nazeer, our dining experience wouldn't be pleasant as most of the floor staff didn't seem experienced enough to handle more than 3-4 requests.
Reception staff had good polite mannerism, however the Ops team needed multiple reminders for small things. TV channels didn't work, AC was faulty and we had to request for a fan 3-4 times.
Adil was helpful but he looked exhausted as he clearly worked all day long. Every time we went to reception he was there and gave good assistance. The hotel was busy and should have had more persons. Adil did our check-in, and showed us the rooms too.
Property is good, location is very nice with peaceful surroundings and good hilltop views of Pahalgam downtown and river. With some improvements this hotel can be great. Having been taken over by Radisson, we hope that such improvements will come through fast.
Big thanks to Nazeer and Adil for their effort and intent in doing the best for the guests.
Please don't send guests to Chandanwari or Betab Valley - both useless spots with nothing to see, at least in summer with Chandanwari closed by the army and Betab valley oversaturated with crowd leading to longlasting traffic jams. Visit only the sites in Aru Valley. Aru Valley prices are misleading, please haggle to not be overcharged by the union.