I arrived on an international flight and had a connection to a domestic flight some 16 hours later. I booked a room for 12 hours. The first ‘surprise’ hassle was the procedure for reaching and checking in to the hotel. In addition to the normal security concerns, it was also the pandemic time in June 2021, and so I expected some rigorous check in formalities. But compared to the Mumbai airport hotel which I dealt with under similar conditions in January 2021, the Delhi procedures are Byzantine. Apparently passengers must wait by a sign after exiting customs and call a number. Then they send a person from the hotel to escort you through luggage x-ray. There was apparently only one person on the job the day I arrived, and about a dozen passengers arriving at slightly different times. Figuring out that you had to wait by that sign was hard because no clear information was sent earlier or posted there. The wait was more than half an hour with no clear information on what was going on. It is true that the person who was working, when he arrived was very helpful, courteous and the poor guy was clearly very hard-working. But access to the x-ray security was through a busy and small lift, and with all the passengers and everyone’s luggage it was a further ordeal to get to the second step. Another half an hour. Then we were trooped up another lift to the registration desk, and had to wait in the small area outside the lift for security personnel to enter information about our flights in an old fashioned ledger, and then more paperwork at the desk. A third half an hour, and I was finally able to get to my room. At all these frustrating steps, the hotel and the security staff were impeccably courteous and helpful. It is at some higher level of management that there seems to be serious problems. Services such as dining, gym, bar, etc. were very limited because of the pandemic, and I blame no one for those issues. Finally, I had a nasty surprise after checkout. I had agreed to the rupee bill when I used my US credit card to pay. A dollar amount is mentioned, on the receipt, but I did not have the presence of mind too check the exchange rate they used. It is a rip off. On top of all the taxes and charges, they charged. Nearly 14% more than that day’s exchange rate in dollars. Whether the US based multinational running the hotel is skimming this unannounced and undeserved profit, or the bank they use is doing that, or the two institutions are splitting these ill-gotten gains, I don’t know. In this day and age, this last bit is a scam. The actual amount in my case was not that much - about US$ 25. But the unexpected nature of this charge fills me with revulsion for the managers who run this joint.