We were booked here by our tour organizer and found it quite bad. First of all, the hotel is located in Karol Bagh which is very near the Karol Bagh market and is full of stray dogs and is not at all safe. we felt like we reached in a Galli area. When we reached there, tired and with luggage from the airport, we were asked to wait. When we were finally allotted our rooms, we saw that the room itself was in bad condition. There was a smell of dust which would not go. Some of the wall paneling had begun to come out. The room was also smaller than we expected. it is not all like the pictures they have posted. The WIFI connection was not working I called the reception and reported the problem he said he will clear it immediately. till I left I was not able to get WIFI connection. I told them I'm working and need the connection from morning 5 am till 8 am I waited for their connection to get cleared. This was very frustrating. It was only the next morning that this was cleared away. We were not happy with their complimentary breakfast either. the staff was supportive but the property requires maintenance and if you are looking for a good place to stay this is not your place. I had my worst experience.