We had booked this property for my husband's birthday on 14th March. Checked-in on 13th March and enjoyed a lovely lunch at their courtyard area outside the restaurant. Food is ordinary, at best. Nothing to really talk about. That's where the ordinary/good experience ended.
They rent bikes at their property, with a disclaimer form that if you are injured it’s at your own risk. Standard practice, no issues there. We had taken our 4 year old daughters bike to the hotel. The staff helped us take it out of our car. The hotel has sloped internal roads, and no signage regarding 'caution - do not ride bikes' or 'accident prone area'.
We allowed our daughter to ride her bike, and after going a few meters, she fell hard from her bike and her chin got a deep gash from the fall due to the slope. She had to be rushed to the hospital for stitches (this is 40 mins away from any reputable hospital).
When we came back (which we had to, our parents, our luggage, etc were still there since we left in a rush), the security staff told us, they keep having such instances. In fact in one such case, a child hit the boundary wall after rolling down the slope with his bike! Even after such a horrendous incident, they did not bother to caution us, or put signage that this is an accident prone area, nothing whatsoever.
To add to the horror, they never even had the decency to clean the area where my child fell. We kept seeing that area covered with her blood again and again till we checked-out.
The property has very little staff- one bartender; he makes the drinks and serves them too; two guards at the gate – one mans the gate and one drives the golf cart. The gentleman at the front desk, had nothing to say when we told him about the above. Not even an apology. The GM, could only offer us watermelon juice after we came back from the hospital, no more.
The management here is not equipped to handle guests and definitely not kids. Their emergency responses are zero. The only help they provided was to get me ice just after my child fell after I yelled for it. I don’t even want to go into how they must be maintaining hygiene in covid times.
Please visit at your own risk. I would actively discourage people from visiting this property.