18 Apr 18 - GROUP
"Great hotel, but poor service?"
It was my second time I stayed in this hotel. Unfortunately, the second time didn't goes as well as the first time. Everything almost perfect after on the night I wanted to brush my teeth before went to bed, I couldn't find proper amenities on my bathroom. Yes, they provided towel, soap, body lotion, and shampoo, but for comb, shower cap, tooth brush, and sanitary bag; none. First, I went to concierge to asked about this, but she just answered 'yes, mam. We didn't those kind of stuff'. I mean, what the hell when five stars hotel didn't provide the basic naeeds for their guest. Then, I try to call concierge by phone on the other day to asked about this amenities. Once, the person on the phone answered, 'what kind of amenities do you need?'.
Please, amenities is the basic needs which everyone must be looking everytime they stay at hotel. I went to five stars hotel, I didn't think to bring my own amenities while I'm stay in this hotel. Honestly, this time little bit disapointed.