Staff polite but not helpful. Just formal. Yesterday I asked them for a taxi for getting the airport, I asked for the price and they told me 50.000 rp, but their taxi driver asked me 100.000. The taxameter was 27.500 rp. Pay attention when book taxi. Don't pay more than 50.000 because airport is very close. Breakfast is pathetic, just some rice, noodles and coffee. Very low quality. Apparently staff speak English but they don't understand absolutely nothing, they just know some words, like airport and car, breakfast. One of the guy at the reception smiles all the time if you ask me something, he looks like no so much clever. Prices for rooms are very high, no shower inside, only a cup for water. sheets not clean. Not recommended. Around here there are some other hotels for cheaper prices.