Be warned! Disonest, nonsense place. I feel cheated. I booked a room online. You arrive to discover that your room has no window, no AC and there is no hot water. At the moment of booking, there is no information about these deficiencies. You may upgrade to a better room for extra charge. It is not about money but about accurate information and honesty. Also, no toilet paper as a default option: you have to ask them for it. These little things make the stay unpleasant at Snooze. It seems like they lure tourists in and charge extra. When a room with a window an AC plus hot shower is a standard, what you get is a sub-standard room and at the moment of making the booking, the owner is silent on these deficiencies. When you give an honest and well-judged negative review of the place, the owner pesters you with Whatsapp messages and forces you to change your rating. For comparison, I stayed in Yogya at another LOVELY place which offered much better standard: a room with AC, window, hot shower and free breakfast for a lower price. It proves that Snooze is a trap for unexpecting tourists. There are a number of better places to stay in Yogya and they do not pretend they offer you a higher standard than they actually do. And it is not about the price at all: I'm ready to pay much more but I expect honest information about the facilities. True, AFTER making the booking, you receive a confirmation from Snooze with an info that the facilities are very basic. What I find completely unacceptable is the owner's impertinent, rude behaviour - she blames the negative rating on the older age! I've teavelled to more than 110 countries worldwide, climbed 7000 m peaks etc, so the nature of my rating has a wide comparision. The owner should be ashamed of such ageist remarks and impertinence.
On the positive side: the staff is very friendly and helpful. Breakfast is very good (however at extra price, so naturally / logically the overall rating is lower).e