Booked this three days before leaving for our holiday, flew 19 hours to arrive at our destination to be told it was double booked. They didn't seem to care and merely stated after 30 minutes of trying to find out why it was double booked that we would get a refund in a few days. There was 0 effort in trying to accommodate us somewhere else for the night. Luckily our taxi driver waited with us for an hour (free of charge) and drove us around for the next two hours trying to find somewhere to stay. The manager on the phone blamed the staff while the staff blamed the manager and none seemed to accept responsibility for it. The staff we dealt with was supposed to be trying to sort out the situation but instead ended up talking on the phone to his partner/girlfriend (so says our taxi driver). After moving location and staying somewhere else in Uluwatu, we realised this accomodation is a poor location if you are looking to see any of the good beaches (Padang Padang and Bingin) or restaurant/bars
Avoid this accomodation !