I would love to put in the title of this review "Luxurious legend in fabulous location". Supreme layout and surroundings. It has all necessary facilities to satisfy the most exquisite taste of a traveler and spa fan. However, it became the greatest disappointment I've ever experienced in wonderful and hospitable Italy.
Sure, I can understand that when the general ventilation and air conditioning system is broken in such a building, it might be difficult and costly to repair. But solution with the cheap portable air conditioner can hardly be acceptable due to its absolute inefficiency and 65db noise produced. When it is switched off poor sound isolation still does not allow to have a sleep.
I can understand that the hotel is aged, and it might be difficult to keep it in good condition, however, the four star hotel could change at least towels - the rags we had in the room were an absolute shame! The same shame as the 50 years old hairdryer in the bathroom.
You wish to prompt a suggestion "why not to ask the front desk to help, change, etc."? The staff is a disaster. Useless and grim. I must acknowledge that despite age and condition the hotel is very clean. The rest of the service is almost missing. Receptionists and waiters do not look into the eyes and speak through clenched teeth.There was noone to led the couple with a baby and accompanying elderly man to their room or to help with their luggage on arrival.
The breakfast was mediocre, therefore we did not even try to improve our impression on the hotel with a dinner.
Rare hotel can boast own garden. That's very cool indeed. However, it also requires extensive care, and this is unfortunately not the case in Grand Imperial.