We were a group of 13 people including children who booked 5 rooms at this hotel. On arrival we were greeted by a very pleasant friendly female member of staff who allocated the rooms to us. The password for wifi was available on printed paper at the reception. The rooms were basic, clean, and warm and plenty of hot water was available, each room had a television but no English channel was available. The only fault I found was 1 pillow per single bed. The lift to the room was out of order for a period of time but this was for safety reasons as the City was flooding due to high tides each day. The hotel is located in a great area within 10 minutes walk to Piazzale Roma, train station and airport bus and transfers. Shopping and restaurants are plentiful in the area. We had to check out at 6.30am the following morning as advised due to incoming high tide so that we could get to our booked transfers as a result we missed breakfast. When leaving the hotel outside the main door was already flooded, walking ramps were available in the centre of the street. The night Male receptionist was so concerned about us getting wet that he offered to carry us on his back from the hotel door to the walking ramp. I took him up on the offer and I am no light weight. He told me that was the Venetian way. I have absolutely no problems recommending this hotel .