Shuttle service very efficient and right on time. Service desk quick and painless with quickest check out there is. Room very small, gets only a one 🧳 from me. AC could not be turned down at all, turned it off and room still too hot, open window too cold and train station very loud at 7th. Floor (level with train - very hilly of course). Onsen very small, about 20 cleaning stations but only room for about half that number in the one and only hot pool. Breakfast the worst we have ever had. Miso soup watery and packet special. Meatballs almost cold with sticky sweet sauce. Potato croquet cold, greasy. Everything was cold and unappertising. Only eggs available were raw. Toast non existent. Horrible and we wasted our money on that inclusion. Highlight was watching another western traveller load his plate up, then watch his expression as he tried to eat, priceless.