Hakuba Panorma is well located, clean and the staff were extremely helpful and polite.
However, I was disappointed about the standard of the hotel because:
1. Basic toiletteries such as toothbrush, toothpaste, shower cap, cotton wool, were not provided in the room. There were not even spoons to make coffee or tea. Only when asked were they given but not shower caps.
2. Beds were extremely uncomfortable as they were very hard as opposed to firm. So when I requested for a comforter to be placed on the mattress it was not allowed.
3. Breakfast was the same everyday! The same eggs (scrambled) was served every morning and when I asked if they change the style of eggs to sunny side or omelette they wouldn’t oblige.
4. The onsen/ changing rooms were very poorly stocked. There were not even tissues, but instead paper towels which you cannot use on your face to remove makeup! No cotton buds, no moisturizer, no cotton wool.
With all that in mind this should not even be under the category of “Hotels”.