I reached the hotel via self-drive and arrived at around 4pm. During the check-in process, I felt that they discriminated between local japanese guests and foreign guests as the service provided was very different. The japanese guests were brought to their rooms and luggage was also delivered directly to their rooms. However, we were left to ourselves to carry our own luggage out of the car and over to the room. No pleasantries by the reception was offered. Maybe the hotel can clarify was because we were staying in the annex wing? I have been to other ryokans and the luggage was always sent to our rooms and we were always briefed by the hotel staff on the facilities. I would expect better service given the price we paid for it. We had a dinner and breakfast meal plan. The food was only so-so. Interestingly ,the tv turns on by itself at 7am . Not sure who set the alarm but it came out by itself and scared my socks off. I think that for the price we paid, the service was lacking. I would venture out to try other hotels in the vicinity. Only convenience was that the in-house onsen was located at the annexe wing on the 3rd floor which was in the same block i stayed in. The hotel check out time was 10am and you could only keep your car there till 12pm. Honestly. if you are not strapped for location, try elsewhere. This hotel charges too high for the service it provides.