Marunouchi Hotel, Tokyo

Chiyoda

Review

Tripadvisor

Dari 599 review

Review yang paling membantu

Oshamambe

05 Feb 2020 - Bisnis

I have stayed at this hotel numerous times and the facilities are decent. The best thing about the hotel is the location, actually. But for my upcoming trip I have actually cancelled my reservation here as I am fed up with the staff. They need more education and training - have had to contact them numerous times this week about the mistakes they made on my reservation and they just aren’t up to the level of customer service one would expect from a hotel in Japan of this price range. Phone manners are very poor and information is not forthcoming. Very disappointed.

shihliz

29 Des 2019 - Wisata sendiri

The location is awesome, very convenient for travelers to link wherever you plan to go in Japan. There is nothing to complain but I will recommended you not to choose the room which is with the railway view, which is too noisy. Though I have stayed at top floor, still can’t have a very good nite sleep. The basic amenities of hotel has been thoughtful provided for their hotel guests, which is very good. A cozy, clean and convenient hotel where I would recommended for those business travelers in Tokyo, that would be more lovely if it is not that pricey.

Thomas B

08 Des 2019 - Bisnis

A. Cleanliness: Room and bathroom were very clean B. Internet: Free and fast. C. Beds: Bed was big and comfortable D. Bathroom: not big, bug clean and working well E. Smell: nothing to report F. Breakfast: OK, but could have more choice on the buffet, not much Japanese specialty, not much a-la-carte either. G. Services (Room Service, Gym, etc…): Gym is very small; if you want to run, you’d better go for a run outside by the imperial garden. H. Check in/Check out: No issue Nice hotel, great location in front of the train station and very close to the imperial gardens. I found the room a bit overheated when I arrived, and since you can’t open the windows, I had to turn the A/C on, which is a bit weird in December…

Uli71

05 Des 2019 - Bisnis

Location and rooms are fine, but the service is inadequate: when i arrived, they said that my room was cancelled and that need to upgrade me and charge the difference. They later admitted i did not cancel the room. Hotel staff offered me complimentary room service to compensate for my trouble. When i was billed for the food later on, they said that only the still water was complimentary. Breakfast is mediocre. You can only pick one dish from the menu and there is limited choice on the buffet (almost no Japanese options). I would not come back.

BrendaHou

24 Nov 2019 - Bisnis

The hotel is just in front of the Tokyo Train Station and is collected to a underground at B1 level. This makes it so convenient. The staff are so friendly and helpful. The lady staff helped me get a taxi by accompanying me all the way until I got on the taxi. The room is superior with fabulous view and comfortable bed. I am used to having neck pain and the pillow and bed are great and high quality overall. Coffee machine with capsules is available in room, lovely!! Breakfast has two options, Japanese style and western style with buffet. Great quality of food. I will definitely come back and stay here again!