Traveling with my fiancée and this was the first stop on our first trip ever to Japan. I was blown away with how friendly and helpful the staff was. We only know very basic Japanese, but they were patient and happy to help us. The cleanliness was top notch. We had the private room and the A/C was super cold (which was great during the heat wave we happened to arrive during) the futons were super comfortable. We’ve never slept on Japanese futons, but there’s no going back now, it was too comfy. The location was great, there were many shops and things to do nearby. Also not far from the metro station. All-in-all it made for an amazing way to start our trip and I would recommend it to anyone wanting to stay in the Narita region if it’s just for a day before you catch your plane home!