This hotel is 5 star only for its location and room size. Maybe its my luck but the one who received me during check-in does not show any Japanese hospitality at all - I felt that she was a bit unfriendly and insincere when talking to us. The hotel interior is already quite outdated and the lights in my room are flickering. In short, I enjoyed the services more in the 3 star hotels where i stayed in other cities. If you are looking for a hotel with more Japanese feel, this hotel is definitely not for you.