Hotel Kazuno

So we had booked a room for 2 directly through the hotel via E-Mail. They had given us an estimate for 12000yen for half board per night. When we arrived they tried to change their price to 20000yen per night with breakfast. We discussed this with them for 40 minutes after arriving and finally settled on 10000yen per night for the whole room excluding breakfast and dinner. We then went about our stay where they called our room and knocked on the door constantly prompting us to place an order for todays dinner even when we clearly stated we would rather eat ala carte. They also kept pushing us on the breakfast, but this was not as bad. When we the last 2 days decided to not eat at the hotel at all because the food wasn’t anything to brag about they got even worse, with up to 3 staff members showing up on our doorstep at a time with a menu to take an order, and holding the door for 10min. At check-out they (same person we agreed on the 10000yen price) again tried to make us pay 20000yen per night, and when we said that was unacceptable they threatened to call the police. We told them to please call the police so they could help us clear things up, but then they refused. We said they would have to give us the price we settled on or we would just walk away from the bill. Finally we were able to pay the price agreed upon, but all in all the worst hotel experience in our lives.

Overall rating: 3.5 stars Hotel Kazuno looks out onto rice fields and the town of Oyu Onsen. The service was polite and attentive. The room featured shoji screens, tatami mats, and comfy Western-style twin beds. It was clean, plenty large, and contained a sufficient number of easy-to-reach electric outlets. The large window lacked a screen, and a sign warned of the risk of admitting a "noxious insect" if one opened it. Internet access was availabe in the lobby but not in the guest room. The public baths were clean but ordinary. There are so many wonderful onsen in northern Japan! The men's area had one indoor and outdoor pool; I assume the same was true for the women's baths. A delicious multicourse dinner was served in the dining room restaurant. It featured nabe, a special Akita rice dish, tempura, salad, and other goodies. Three samples of different Akita sakes were a fun touch. Breakfast in a breakfast banquet hall was just OK. My stay was pleasant and the tariff was very reasonable, but the hotel and its location lacked any stand-out features. If you're passing through the Oyu Onsen area, located between Lake Towada and Hirosaki, it is a safe and solid overnight choice.

Great hotel, stayed in the traditional Japanese tatami room. Kids love it. Foods are great and the hot spring is clean and awesome.

道の駅おおゆへ寄ったら、宿泊ホテルが目の前でした。早めに着いたので道の駅でうろうろしてからチェックイン。 施設は古いものの部屋はリニューアルされておりとても綺麗でした。 でも、メモ用紙はたった1枚しかなく、グラスは傷が多く、浴衣の上に着るちゃんちゃんこ？がとても古く毛玉だらけ、そろそろ新しいものに変えてほしいですね。 食事はまぁ普通、生ビールはなくお酒の種類が少ない、配膳してくれる男性スタッフは素っ気ない。ちょっとがっかりでした。 朝食は和定食で落ち着いて食事ができました。そしてラウンジでの無料コーヒーも嬉しいサービスでした。ラウンジからの庭園の眺めが良かったです。 温泉は広く綺麗で、露天風呂が気持ち良く長湯になってしまいました。

这次入住是带有床的和式房间。 旅馆的和式晚餐超级好吃的呀。特别是秋田特产きりたんぽ，还第一次尝试到赤豆圆子的汤。 据说东北地区的人以前没有钱吃甜的东西，所以在宴请客人的时候，加点甜的料理是表达对客人的尊重。 两楼有温泉，还有桑拿和露天温泉。 泡好温泉后还有玻璃瓶装的牛奶咖啡喝。现在130日币。 泡温泉时候记得带上现金哟。 酒店的covid19防范功夫也很用心。入店测量体温，到处准备了酒精喷雾、温泉淋浴的地方也隔开一个位置，餐厅必备口罩信封、以及早餐是和式定食。