The hotel looks worn and doubts started to creep in when we were waiting for check in at the lobby.
+ To be fair, the room is clean and the Japanese room very spacious.
+ And despite the little English language staff members spoke, service was always obliging and very pleasant.
+ Complimentary shuttle service from/to JR Echigo-Yuzawa, so that you don’t have to lug your bags 8 minutes up a steep slope.
+ Onsen is complimentary, no added fee.
+ We paid for breakfast, which turned out to be the Japanese traditional sort.
- This hotel serves local clientele, which makes it difficult for them to entertain complex queries or provide a local insight to the town.
- TV channels are all local Japanese and the facilities are very basic. Not suitable for those who need their creature comforts like foreign viewing channels + well appointed toiletries. With sundown as early as 4pm, one would struggle to keep the kids entertained.
- Very limited food options. We had to walk out every lunch and dinner to find little restaurants lining the streets. The walk out is fairly quiet and cold. Not suitable for families with young children.
- Although this property advertises ski-in, ski-out options, there is very limited snow play areas for children.
We were told sternly by an old Uncle (doesn’t look like hotel staff) who insisted our kids cannot play outside the hotel porch and wanted us to pay ¥500 per pax to enter his fenced area just to toboggan down a small pathetic slope.
You can take the Yuzawa Kogen Ropeway up the hill (¥2000 per adult, ¥1000 per child above 6, return) and there are powder snow areas for younger kids to hang out at.
Food is expensive uphill - our lunch of a pizza, a pasta, hot stew and 2 cakes (no drinks) costs us ¥7200+.