I am not a picky traveler and I have stayed in many places in my travels, from 5 star hotels to hostels but I have never encountered a hotel which is as shady as this one. I have never ever encountered a hotel with such poor service attitude and complete lack of respect for their customers. I can safely say I would never EVER recommend this hotel to anyone.
Initially, I was excited to stay at Am Klouschter because of the great reviews it had received from other guests and the fact that they advertised a spa/sauna and a gym. Imagine my surprise when I was checked in that the hotel spontaneously decided to close the spa/sauna facilities for the whole weekend I would be there (Thurs-Monday), because they were "at full capacity". For a customer paying $150 per night, this was a total slap in the face. I was informed this at check in with no apology or explanation. I was not even sent an email in advance that this would happen. Clearly, I was upset when I found out but what shocked me more was the disgusting attitude of the receptionist who was not only unapologetic, but extremely haughty and self righteous! I had decided to splurge a little on a nice hotel and enjoy a nice holiday in Luxembourg, but in the end I paid $150 for a slap in the face and a whole lot of attitude. DISGUSTING.
Second, I had already called the hotel the day before asking if they had a refrigerator in the room which the receptionist confirmed. I said I would be bringing yogurt and so I would like to be able to keep it chilled. The receptionist assured me it was okay. Imagine my shock and horror when I check into the room and the refrigerator is not cold. I go down to the reception and tell them this, and they just shrug and say well it is not really a refrigerator it just keeps stuff at room temperature. No apology, no explanation. I told them their very own receptionist confirmed to me that I would be able to keep my food chilled in the fridge, and I had brought some dairy produce that could not be kept in the open. I asked if I could store it in their fridge or something. The lady just shrugged and said no. She made no effort to take responsibility for her colleague's mistake, offer some help. She did not even try to apologize at all. HORRIBLE HORRIBLE SERVICE. I was so angered by her stupid haughty expression. And I am so angry I am locked into a non-refundable rate in this horrible hotel which has NO RESPECT FOR ITS CUSTOMERS AND BLATANTLY LIES TO THEM.
Last but not least after I checked in I was given a stupid list of rules about the hotel room, one of which said I was not allowed to eat in my hotel room. Never in my life have I paid $150, or even less than that and been told I can't eat in my own room. Well, maybe next time I should also not use the bathroom, or not sleep in my own room then.
RIDICULOUS! This hotel does not deserve any stars, and I would recommend you stay far far away from here. I am so upset because I had such a wonderful time in a different hotel in Luxembourg in May this year and I had such fond memories. Unfortunately, my memories and experience in Luxembourg will forever be marred by the crappy service and horrible staff of Am Klouschter. Save yourself the stress and unhappiness and stay somewhere else.