HI Suzanne form OZ here. This place is run differently to what I am used to, there are different companies that manage different parts of the building, a little confusing at first, but no drama. My experience was different to the negative comments I have seen which would not have been directed to the lovely Marmoud who runs a great business, better to ring him directly to book +601121141713 on WhatsApp.... I stayed 5 nights in September 2019. I am a solo senior traveler and I had a great stay, Marmoud made me feel very safe, and recommended his favorite restaurant not that far away from the hotel, Syrian House the best food ever!!!! My studio apartment was immaculate with great views not blocked by other buildings. OK breky and yes book in early for the pool.
You must visit Beryaya times square, it has a theme park and a 48 lane bowing ally, its a must see, also the Optometrist you see when you walk in the main entrance, take your prescription or they use your glasses, I had mine shipped back and checked by my optometrist, exactly the same prescription.Thank you Marmoud :)