Worst hotel provider ever by Palanquinn, the whole family reach the hotel (Penang) at 11pm drove from KL, suddenly the lady said all room fully book, I claimed that I book and paid thru Tiket.com, she just said apology and ask me to find other hotel in Penang with my whole family in the middle of the night! Irresponsible management.
Finally we back to KL and cancel our trip in Penang!
Had chatted via WhatsApp with tiket.com agent, however, it helpless and hopeless unless to return my money back after several days!
Thanks for the worst experience!