Belum Adventure Camp, Hulu Perak
Belum Adventure Camp, Hulu Perak
Belum Adventure Camp, Hulu Perak
Belum Adventure Camp, Hulu Perak
Belum Adventure Camp, Hulu Perak
+ 25 lainnya
Hostel

Belum Adventure Camp

BANUN, Hulu Perak

Review

Tripadvisor
Dari 714 review
Review yang paling membantu
lohclean527
19 Okt 2020
Booked and confirmed houseboat for 3d 2n excursion for friends and family. No additional SOP conditions was relayed to us 2 months after booking, except for reduced pax in boat allowed. 3 wks before trip, we were informed to change it to a 2d 1n trip, as per SOP conditions and they even DOUBLE the houseboat rate we booked per night which was confirmed earlier. Manager was not accommodating to assist us.
ABO_travelling
17 Sep 2020 - Keluarga
Just like the previous commenter, I was asked to cancel but nowhere in the message was an offer made for a full refund. I do not want to reschedule, I want a refund. And yesterday I proceeded to make a cancellation with the option of "waiving fees" on Booking app, however there is no reply after 24 hours. And today I tried again to proceed with cancellation with the same option, but there no longer is a choice to waive fees ie get full refund anymore. So yes, I agree with the previous commenter, this is an unethical property owner out to fleece people during this difficult time. Kindly reply to my query on Booking app if this is not your intention. 👎👎👎
ninaf539
03 Jul 2020 - Keluarga
I am disappointed in your response because of your response time, your commitment to refund and failure to do so and the ethics to keep our money not having for filled the booking. Our booking for the 13th-15th of April was not able to go ahead due to your closure. On the 27th of April your management committed to a refund, ‘we will definitely process with your refund.’ On the 25th June a letter was received, ‘truly sorry as no refunds is allowed by the management at this time. However, rest assured that your money will not be forfeited, as we do allow for reservations to be rescheduled to a future date.’ I have several problems with this letter. Firstly, receiving it in June, way after MCO has finished. The reputation of your establishment and customer relationship service should be maintained at this time and 2 months is not acceptable. Secondly, perhaps most shockingly, is the retraction of your commitment to refund, which damages your reputation. The commitment to refund came from your management. Thirdly, I am not rest assured that my money will not be forfeited. We’re leaving Maylaysia and it’s not possible to rebook. Lastly, upon contacting you on 26th June about this weekend (4th July) before we leave I still haven’t had a response. Therefore I have little faith in your customer service. I would appreciate an adequate resolution on this today. The commitment to your email on the 27th April is expected.
melvinchin1984
05 Apr 2020 - Bisnis
Excellent service by Belum Rainforest Resort personnel. Would like to particularly thank Mr. Chandra for his warm hospitality and friendly gestures. Hope to be there again one day. Well done to the staff there. Keep up the good work! Thanks.
Gerredine
03 Apr 2020
The staff was very helpful, beautiful room and great restaurant. The swimming pool gives you a nice cooling down with a beautiful view. We had the all inclusive option, which was really great. We enjoyed local Malay food and drinks. We had an interesting excursion in the rainforest, which was a little bit shortened due to the virus, but still very interesting and relaxed. Due to the corona crisis we had to leave the country, but next time we certainly would visit the Resort again.
Lokasi
Pulau Banding, Hulu Perak
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
2 PM
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Belum Adventure Camp?
Belum Adventure Camp beralamat di Pulau Banding, Hulu Perak
Pukul berapa waktu check-in & check-out di Belum Adventure Camp?
Waktu untuk check-in di Belum Adventure Camp adalah mulai dari pukul 2 PM dan waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di Belum Adventure Camp?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Fasilitas
Fasilitas Populer
Parkir
Restoran
Resepsionis 24 Jam
Olahraga, Spa & Rekreasi
Fasilitas barbekyu
Area piknik
Taman
Hewan Peliharaan
Hewan peliharaan tidak diperbolehkan
Fasilitas Umum
Restoran
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
3.5
Dari 714 review
Kebersihan
4.0
Kamar
3.5
Lokasi
4.0
Layanan
3.5
Nilai
3.0
Pasangan
289
Keluarga
205
Wisata sendiri
16
Berlibur dengan teman
107
Bisnis
26
lohclean527
19 Okt 2020 -
Booked and confirmed houseboat for 3d 2n excursion for friends and family. No additional SOP conditions was relayed to us 2 months after booking, except for reduced pax in boat allowed. 3 wks before trip, we were informed to change it to a 2d 1n trip, as per SOP conditions and they even DOUBLE the houseboat rate we booked per night which was confirmed earlier. Manager was not accommodating to assist us.
ABO_travelling
17 Sep 2020 - Keluarga
Just like the previous commenter, I was asked to cancel but nowhere in the message was an offer made for a full refund. I do not want to reschedule, I want a refund. And yesterday I proceeded to make a cancellation with the option of "waiving fees" on Booking app, however there is no reply after 24 hours. And today I tried again to proceed with cancellation with the same option, but there no longer is a choice to waive fees ie get full refund anymore. So yes, I agree with the previous commenter, this is an unethical property owner out to fleece people during this difficult time. Kindly reply to my query on Booking app if this is not your intention. 👎👎👎
ninaf539
03 Jul 2020 - Keluarga
I am disappointed in your response because of your response time, your commitment to refund and failure to do so and the ethics to keep our money not having for filled the booking. Our booking for the 13th-15th of April was not able to go ahead due to your closure. On the 27th of April your management committed to a refund, ‘we will definitely process with your refund.’ On the 25th June a letter was received, ‘truly sorry as no refunds is allowed by the management at this time. However, rest assured that your money will not be forfeited, as we do allow for reservations to be rescheduled to a future date.’ I have several problems with this letter. Firstly, receiving it in June, way after MCO has finished. The reputation of your establishment and customer relationship service should be maintained at this time and 2 months is not acceptable. Secondly, perhaps most shockingly, is the retraction of your commitment to refund, which damages your reputation. The commitment to refund came from your management. Thirdly, I am not rest assured that my money will not be forfeited. We’re leaving Maylaysia and it’s not possible to rebook. Lastly, upon contacting you on 26th June about this weekend (4th July) before we leave I still haven’t had a response. Therefore I have little faith in your customer service. I would appreciate an adequate resolution on this today. The commitment to your email on the 27th April is expected.
melvinchin1984
05 Apr 2020 - Bisnis
Excellent service by Belum Rainforest Resort personnel. Would like to particularly thank Mr. Chandra for his warm hospitality and friendly gestures. Hope to be there again one day. Well done to the staff there. Keep up the good work! Thanks.
Gerredine
03 Apr 2020 -
The staff was very helpful, beautiful room and great restaurant. The swimming pool gives you a nice cooling down with a beautiful view. We had the all inclusive option, which was really great. We enjoyed local Malay food and drinks. We had an interesting excursion in the rainforest, which was a little bit shortened due to the virus, but still very interesting and relaxed. Due to the corona crisis we had to leave the country, but next time we certainly would visit the Resort again.
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