No one in reception make me stand outside of hotel. When I call the number in front of the door, the staff keep questioning weird things and say I didn’t make booking. After questioning 5 minutes, only the staff come out and open the door. In reception area, staff keep saying I didn’t book their hotel. After 20 minutes, only they find my booking in their computer. This is the staff mistake which she didn’t check my reservation properly, after this the staff didn’t say sorry about this. She just let me check in, then no even say sorry to me. So this is the way that This Hotel Staff treat their customer. Just like Their SOP is when see customer come 1st SOP = keep saying their customer no booking, 2nd SOP = let customer stand outside. 3rd SOP= let customer in but still say no booking. 4th SOP =After customer pissed off for being keep proofing they have booking, then only they find customer booking details in computer.