This four star hotel should be downgraded a few stars.
1) first bug bear on entering the room 815, was the stench of urine. There were no visible signs of urine stains, but I wonder if somebody has just mopped the floor with a urine stained mop. I washed the whole bathroom myself. I am not one to trouble the front desk if it is something I can handle myself.
The next day, my bathroom smelled ok. The day after that, it smelled of urine again, so I wondered if the bathroom is mopped every other day... wished they had left it alone. So it was another round of toilet washing for me.
2) the second bug bear was that somebody thought it was a brilliant company policy to blast loud music out of the corridor speakers positioned just outside the room doors.
As this was something I could not resolve myself I had to apologetically trouble the reception.
After some time, no action was taken so I called again ... and then again.
The sound was so loud I could not concentrate on my work. Nor could I get any rest.
Finally, a staff appeared at my door, and he he told me that nothing can be, as he does not know where the switch is for turning down or turning off the volume is, and the music is scheduled to go on till 11 pm!
The sound stopped for a while and I told him that it seemed that something had been done. He said that they were just in between changing CDs. I was thinking that they should not load the next CD if they don’t know where the switch is!
Sure enough, the music came back. As he couldn’t fix the problem, I asked to speak to his manager and asked that he call me, but as expected, nobody called.
The next morning, I went down to the front desk and spoke to a lady and she said that it was their company policy to play the music and the staff could not do anything about it.
Again, I asked to speak to the manager with a good mind to tell him how to manage a hotel! But he had not turned up for work yet and I had to go out
However, there is one waiter Bakiaraj who somewhat saved the face of the hotel. He was ever cheerful and helpful.