Stayed here for a weekend trip from KL.
First impressions very good. Fabulous old building frontage, very modern interior but with hints of tradition. Very stylish interior design and decor with a nod to the building's heritage. Lovely!
We had an Executive room. Well appointed, reasonable size, lovely bed and bedding.
On first impression the bathroom is stunning. Modern, stylish design with a fabulous looking bathtub and a separate shower.
We checked in to the first room allocated to find a pool of water in the bathroom, looked like the bath had leaked but we couldn't be sure.
The staff moved us to another room straight away to be fair, do no worries.
The new room was very nice, although the carpet could do with a good clean and the occasional chairs were a little grubby and not in keeping with the rest of the decor.
Bathroom looked great but the bath fittings were all loose, the bath itself was loose and it leaked.
Tried to run a bath this morning and it flooded the bathroom floor.
Also, no hot water. I had to boil the kettle to have a warm shave and I couldn't run a warm bath, had to have a cold shower instead.
Eventually after leaving the shower running for 10 mins, my wife was able to have a warm shower.
Service at the hotel was average. Polite and friendly enough but could be better.
Had to pay RM5 for ice each time we wanted some, not a big deal but seems a bit penny-pinching and kind of sets the tone.
We went out about 11.00am on Saturday, left the sign on the door for our room to be made up but had to ask for it to be done when we returned at 3.30pm. Not impressed.
Could do with a few more things to make the stay more comfortable, such as little tubes of toiletries (body lotion in particular) and decent sized glasses and plates,knives, forks and spoons in case we wanted to order food in.
So, apart from the bath and water issues, nothing major. But when added together it was frustrating and disappointing.
That's why it's a shame. With a little more care and attention and proper maintenance, the hotel would be great and I wouldn't hesitate to stay again.
As it stands, I will not be returning and would not recommend