Seri Malaysia Sg. Petani is unfit for human occupancy... animals will not even stay here.
This hotel is dilapidated (crumbling deteriorating, neglected, badly maintained) and should be closed for a total revamp to be fit for humans to stay.
The root of the problem lies in the mismanagement of the hotel. A new and honest board of directors needs to take over the current team and weed out all the incapable managers.
Paying guests, especially women with babies and old people risk their lives each time they climb up and down the stairs. There are NO LIFTS/ELEVATORS in this hotel.
You'll need to stand outside your room to receive a single bar of reception.
Their Wi-Fi routers are obsolete, and some have antennas missing. There is no IT staff on hand to fix any connectivity issues.
NO CABLE TV CHANNELS
There are free to air (RTM) and home shopping channels only. The excuse given was that the hotel is situated too far away from the cable transmission station. Your kids will go mad with no entertainment.
RIDICULOUSLY TINY BATHROOM
The bathroom is perfect if you are 3 years old or a midget. You will hit the walls each time you take a shower and try to turn your body.
The entire floor gets wet and slippery because there is NO SHOWER CURTAIN. You will slip and break your neck if you are not careful.
FILTHY JUG KETTLE
The jug kettle had dirty stains and was not cleaned for years.
Can't comment on the condition of the window curtains or fridge because there weren't any!
INSECTS AND MOSQUITOES
The door gaps allowed mosquitoes and other insects to enter the room. You have to block the gap with a bath towel.
FILTHY AIR CON (A/C)
You risk respiratory issues with the dirty air conditioner which had disintegrated filters which had NEVER been cleaned.
There was a total disregard for nutrition. The meals had NO NUTRITIONAL VALUE and were overpriced for the quality of the food (or lack of quality).
Cheap sausages and baked beans for breakfast, with portions so small even a child would go hungry. Some of the dishes were good - beef soup, fish curry and chicken rice.
This group of well mannered and capable staff need to find employment somewhere better. They deserve a better working environment.
But some of them need further training. One staff told me to use the air conditioner to dry my hair because they did not have access to the storeroom where the hair dryers were kept.
Be sure to request for toilet rolls or tissues 2-3 days in advance. Yes, it takes that many days...
No paying guest in their right mind would even consider staying in this old and poorly maintained hotel.
All of us had no choice as we were in state quarantine in this hotel and had to pay RM2,100 for 13 days of misery and suffering.
Seri Malaysia Sg. Petani management:
Please close down your hotel and make it a habitable holiday resort it once was 25 years ago.