The One and Only Desaru Coast has been the best holiday we have ever had. The Hotel facilities are outstanding and the service is incredible. Jerome and Nazim have left no stone unturned in the way they have designed and manage the hotel, the attention to detail is truly exceptional. The villas are very spacious (even for a family of 4), with two separate seating areas and the plunge pool, you can truly spread out and relax.
The One and Only oozes exclusivity, you feel like you have the entire resort to yourselves. The food is out-of-this-world, Jenzen is a superb restaurant manager, who makes you feel completely at home and was very attentive to our needs. The food is outstanding, it would surpass any Michelin starred restaurants. There was lots of variety and options catering for all. As we travelled with young children, we used in-room dining, which was exquisite and perfect for us to be able to enjoy our meal and drinks by our pool, once the children had gone to bed.
The hotel facilities are second to none, both of the beaches are prestine with superb water quality and plenty of activities available (we really enjoyed our Kayak experience out in the ocean). Club One and the gym's facilities were also excellent and very well managed by Danziel, who goes above and beyond for every guest and ensures everyone gets the most out of the experience. I brought my road bike with me for exploring the local roads (which are very quiet and excellent for training on - well worth it), the front of house staff looked after my bike cleaning it after every ride and brought it to the reception anytime I needed it. The children's club was very well designed, with indoor and outdoor recreational and learning areas that many schools would be envious of. Raveena and Melenie are amazing with the children, our kids felt so at ease, they didn't want to leave.
The staff literally cannot do enough for you, they know you on first name terms (before you've even arrived) and will ensure that you are looked after 24/7 throughout your stay. We cannot wait to go back and are already planning our next stay, my advice is to travel soon, once international borders reopen people will travel to this hotel from far and wide.