We made a telephone booking to this hotel, supposedly to stay from 06 to 07 Nov'10. Verbally, the room rates was confirmed at RM80nett per room per night and we agreed.
Upon reaching there on 07 Nov'10, we were told to pay RM100nett. The person who confirmed our rerservations was new (she claimed). We were very upset as this has nothing to do with us at all and the counter staff insists that it was RM100nett as it was public holidays (super peak). We argued there and finally unwillingly, after discussion with another lady, she gave to us at RM80nett (but can see she was still upset about it)
We even told her our last stay there was in March and it was a weekend stay and cost us RM75nett. She argued with us stating that RM75nett was a weekday rate. RM80nett is a weekend rate and because that weekend was a Deepavali long weekend, the rate should be RM100nett.
Thereafter, she requested us for deposit of RM50. We were already very upset with her attitude of the unknown raised hotel price and now she was asking for deposit. We told her that in our previous stay, there was no deposit required.
The next comment was - if you dont feel like staying you can dont stay with us!
We were indeed very put off already and walked out from the hotel.
Never again will we want to step into this hotel again!