The first room we were given was in a terrible state. Staff assisted us to change room. Subpar cleanliness, bedsheets, curtains, shower curtain and towels are worn out, uncomfortable bed (noisy even with the slightest movement), low water pressure too name a few things that we were frustrated with the room. Lounge area at 1st floor we saw a guest smoking, we can smell cigarette smoke in our room. Price of the hotel room does not commensurate with the experience. The hotel needs a total upgrade.
On staff, we had a pleasant experience dealing with the front desk and the person in-charge for quality (who asked for feedback on the hotel during breakfast). Other than than utter disappointment.