Dear all readers, please avoid this hotel at all cost ! check in date 14th December 2019. check in time is 3.00pm and at the moment is 5.30pm, room is still not ready ! It is ridiculous to wait for 2.5 hours and the reason given was housekeeping unable to cope with the high occupancy rate. This is an unacceptable excuse and no discount was given or whatsoever. Asked for manager's contact but no contact was given. Staffs are not rude but they seemed clueless. Astonishingly poor service recovery.