Family of 12, stayed in 3 separate rooms, Dec 2018. Hotel is really run down. Such an embarrassment to the name Tangs Dynasty Hotel chain. One particular female staff upon checking in, was rude, sarcastic and looks like she should quit her job. It was her fault that there were problems with our rooms and room cancelations, as she was not bothered to listen to us.
It seems she gave us the worst of worst rooms. Rooms were smelly, very, very dusty, mouldy and not maintained at all. Owh, lets not forget, the "styrofoam" cut out bidet tank cover. - picture proof.
Towels & bedsheets really smelt musty, like they were never used for years. Called house keeping to change bedsheets, he must have been so embarrassed because there was dust flying everywhere as soon as he unfolded the "new bedsheets" & there was rubbish & dust under the beds too. 2 of my family members had asthma coughs the whole 1st night.
The swimming pool was GREEN! & had "white froth" along the edges.
Had huge arguement with front desk & management regarding mishandling of room bookings and disgusting rooms. Finally got "upgraded" to "Dynasty Suite" -which was also a joke - uneven, creaking floors, musty smell & dusty as well, window in the main room had missing latch, could not close or lock, so the window was slightly open all the time, biggest joke of all - a missing bathtub/ tub/ hot tub maybe.. dunno what is missing because what is left is a huge space in the bathroom - pic proof.
Even the lobby is dirty, cobwebs and dust everywhere, above the air-curtains above the main entrance doors.
We were there in December during the festive season, most hotels in the area were fully booked, so we could not find a suitable place to move out. Saying that it was a festive season, the hotel should anticipate the spike in customers, so they should have at least made an effort to clean the rooms, bedsheets & linens and towels. Clean rooms means happy and repeat customers.