The Kasturi, Kuantan
The Kasturi, Kuantan
The Kasturi, Kuantan
The Kasturi, Kuantan
The Kasturi, Kuantan
+ 101 lainnya
Hotel

The Kasturi

CHERATING, Kuantan

Review

Tripadvisor
Dari 89 review
Review yang paling membantu
shueshue
22 Okt 2020 - Keluarga
This hotel has been on my bucket list for a while but I was extremely disappointed. We’ve stayed at 5 start hotels many times, but this was absolutely below average although the price was above average for a 5 star hotel. I would really have liked to have given this hotel a good review as it does have potential, but I won’t be returning unless they step up their game. Starting with the GOOD: * Great food. Both breakfast and dinner are delicious. Whether you’re eating Continental or Malay food. Compliments to the chef(s)! * Comfortable beds * Kind staff Now for the BAD: * DIRTY! Our first villa (we complained and were moved) was very dusty not only on the floor but also in cupboards. There was black dust on paintings and under couches and cobwebs in dark places. Not what you want after 5 hours in the car. * Furniture was dirty and we even found a chicken bone our the sundeck 😱 Also the bedding had brown stains on it. The windows had also not been cleaned. This was in the second villa. * Pool was murky, even after 24 hours of our stay and repeated mention to the staff. * Toilet paper was not replenished. * The outside area is littered. We found paper towels, empty bottles and even a knife in the area in front of the villa. * We had to ask for most things twice before they were done. * The spa was just OK but not what you expect from a 5-start hotel. Masseuse was grumpy and curt. ! Note: BOOK ON LINE if you want to get the hotel offer! I called the hotel, and asked if they had an offer, which they did. The reservations lady offered to make the booking for me. Only after payment did I realize she hadn’t given me the “stay 2 nights get one free” offer price but had charged me the full price. I felt a bit cheated and when I asked the hotel about this, they said I should have booked on line as the hotel itself doesn’t have offers, only their third party booking agent 😡. After much discussion, they did give me one night credit.
rozelotuz
20 Okt 2020 - Berlibur dengan teman
Stayed in the penthouse. We found the fishcracker leftover in the drawer.. Stains in the toilet bowl, Clogged washbasin ( one of them) The same with the shower, the water drains slowly, can you truly enjoy cleaning yourself when your feet stays in the murky water? We are not a sucker for complementary toiletries and amenities, but shouldnt the resort refill/restock whenever there are new guests checking in? We called for help as we couldnt on the tv, but yes you are correct, no one came. The service team were busy? During this cMCO? Very few cars at the carpark by the way. This resort is new, the tagline or whatever you call it is attractive enough. Embraced by land and sea. With the right management, good maintenance, they can soar to no 1 resort in this country. Do not use reasons like mco to downgrade your service or ignore the overall cleanliness and maintenance of this place. We expected a lot since the price is not cheap and the so called star is 5. Dissapointed. The staffs were well spoken and polite and knew how to interact with guests. But in the end, in this industry, you have to work not only with your mouth right?
aralin
02 Okt 2020
We stayed in an Oceanview suite and the architecture was amazing. The breakfast was about the best ever, maybe because it’s a `boutique’ resort: freshly undiluted squeezed juice, not from jars left standing as in nearly all 5-star hotels, limited but exquisite selection of delicious food, e.g. nasi dagang, a local delicacy, and even freshly baked Muesli bread. The menu and the tasty food is unmatched in high-end resorts and the staff were amazing especially Emma. However, the suite could have done with a more professional cleaning and maintenance: popcorn left over from previous guests were under the sofa (photo), the sliding door track was full of lizard droppings(photo). We dreaded having a shower: hot water was spotty and water from our shower splashed into the toilet area flooding the whole bathroom. The water took a long time to dry and we had to endure getting our feet wet each time we used the toilet. Also parts of the bathroom-toilet floor was caked with dirt (photo). The whole suite looked shabby compared to the beautifully appointed unused communal lounge downstairs (photo). The bed sagged and the sofa had ugly multi-coloured cushions with faded/synthetic covering. The aircon temperature was fixed centrally giving us no way to adjust it and the 23 C cold air blew directly over the bed. There is no real beach to speak off as it is blocked off by a stone wall and not far from the Kasturi a backhoe was working on another wall puffing out diesel smoke
heselynnh
15 Sep 2020 - Keluarga
We were looking for a weekend family get-together but what we discovered was a gem in Cherating.The resort is beautiful, well-designed and very environnent-friendly.The forest villa had its very own swimming pool which was well-maintained.The view overlooking the sea was breathtaking. Staff was helpful and friendly. Overall a very enjoyable family holiday and we look forward to going again.
sheira_shs
23 Agt 2020 - Keluarga
We have been looking forward to our stay at Kasturi but was a bit concern with some of the reviews we read on Tripadvisor. We were a party of 13 - 2 elderly parents and 4 teenagers hoping to get some time off outside of our usual home setting during this RMCO. Overall, we were all very much satisfied with The Kasturi. It’s secluded and meant for 100 guests at most. Perfect for those who are worried about exposure to crowd especially during the RMCO. We booked the beach villas with private pools which were perfect for us ladies that were very shy and our teens that just wanted to swim all day. When they get bored, they would go for a quick dip in the ocean or have fun playing beach volleyball. There’s only one restaurant in the hotel. Food choices was just nice for a 4 day stay and they could also arrange for dinner by the beach for all of us. Price was reasonable taking into consideration that it’s supposed to be an exclusive hotel. If you get bored, driving out for food is so easy. There’s also a nice Nasi Dagang place by the roadside - 5 minutes away from Kasturi. Our parents are 83 and 79 years old and not too mobile. The buggy service was a life saver, toilets were clean, elderly friendly and most importantly the staff were super helpful. It cannot be denied that the service though good, could be quicker. We were impatient at first but when we learned that they were short of staff as a result of the MCO (quite a number had to be let go by the management), we totally could relate. It’s no wonder the staff were working multiple jobs throughout the day - from the reception to buggy driver to kitchen staff. Kudos to all the wonderful staff for working hard to still serve us all. Emma, Eppy and many others. Thank you. One important thing to improve on - please do sanitise your gym. Noticed sweat marks on the treadmill. Could be better. We love the place. Definitely will come here again whether with a bigger or smaller party. Will recommend to others as well.
Lokasi
Km 32.5, Jalan Kuantan/Kemaman
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
2 PM
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat The Kasturi?
The Kasturi beralamat di Km 32.5, Jalan Kuantan/Kemaman
Pukul berapa waktu check-in & check-out di The Kasturi?
Waktu untuk check-in di The Kasturi adalah mulai dari pukul 2 PM dan waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di The Kasturi?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Apakah di The Kasturi tersedia fasilitas kolam renang?
Ya, di The Kasturi tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Lift
Olahraga, Spa & Rekreasi
Fasilitas barbekyu
Area piknik
Fasilitas gym
Kolam renang outdoor
Hewan Peliharaan
Hewan peliharaan tidak diperbolehkan
Fasilitas Umum
Teras
Lift
Restoran
Properti bebas-rokok
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 89 review
Kebersihan
4.0
Kamar
4.5
Lokasi
4.5
Layanan
4.5
Nilai
4.5
Pasangan
22
Keluarga
48
Wisata sendiri
0
Berlibur dengan teman
7
Bisnis
0
shueshue
22 Okt 2020 - Keluarga
This hotel has been on my bucket list for a while but I was extremely disappointed. We’ve stayed at 5 start hotels many times, but this was absolutely below average although the price was above average for a 5 star hotel. I would really have liked to have given this hotel a good review as it does have potential, but I won’t be returning unless they step up their game. Starting with the GOOD: * Great food. Both breakfast and dinner are delicious. Whether you’re eating Continental or Malay food. Compliments to the chef(s)! * Comfortable beds * Kind staff Now for the BAD: * DIRTY! Our first villa (we complained and were moved) was very dusty not only on the floor but also in cupboards. There was black dust on paintings and under couches and cobwebs in dark places. Not what you want after 5 hours in the car. * Furniture was dirty and we even found a chicken bone our the sundeck 😱 Also the bedding had brown stains on it. The windows had also not been cleaned. This was in the second villa. * Pool was murky, even after 24 hours of our stay and repeated mention to the staff. * Toilet paper was not replenished. * The outside area is littered. We found paper towels, empty bottles and even a knife in the area in front of the villa. * We had to ask for most things twice before they were done. * The spa was just OK but not what you expect from a 5-start hotel. Masseuse was grumpy and curt. ! Note: BOOK ON LINE if you want to get the hotel offer! I called the hotel, and asked if they had an offer, which they did. The reservations lady offered to make the booking for me. Only after payment did I realize she hadn’t given me the “stay 2 nights get one free” offer price but had charged me the full price. I felt a bit cheated and when I asked the hotel about this, they said I should have booked on line as the hotel itself doesn’t have offers, only their third party booking agent 😡. After much discussion, they did give me one night credit.
rozelotuz
20 Okt 2020 - Berlibur dengan teman
Stayed in the penthouse. We found the fishcracker leftover in the drawer.. Stains in the toilet bowl, Clogged washbasin ( one of them) The same with the shower, the water drains slowly, can you truly enjoy cleaning yourself when your feet stays in the murky water? We are not a sucker for complementary toiletries and amenities, but shouldnt the resort refill/restock whenever there are new guests checking in? We called for help as we couldnt on the tv, but yes you are correct, no one came. The service team were busy? During this cMCO? Very few cars at the carpark by the way. This resort is new, the tagline or whatever you call it is attractive enough. Embraced by land and sea. With the right management, good maintenance, they can soar to no 1 resort in this country. Do not use reasons like mco to downgrade your service or ignore the overall cleanliness and maintenance of this place. We expected a lot since the price is not cheap and the so called star is 5. Dissapointed. The staffs were well spoken and polite and knew how to interact with guests. But in the end, in this industry, you have to work not only with your mouth right?
aralin
02 Okt 2020 -
We stayed in an Oceanview suite and the architecture was amazing. The breakfast was about the best ever, maybe because it’s a `boutique’ resort: freshly undiluted squeezed juice, not from jars left standing as in nearly all 5-star hotels, limited but exquisite selection of delicious food, e.g. nasi dagang, a local delicacy, and even freshly baked Muesli bread. The menu and the tasty food is unmatched in high-end resorts and the staff were amazing especially Emma. However, the suite could have done with a more professional cleaning and maintenance: popcorn left over from previous guests were under the sofa (photo), the sliding door track was full of lizard droppings(photo). We dreaded having a shower: hot water was spotty and water from our shower splashed into the toilet area flooding the whole bathroom. The water took a long time to dry and we had to endure getting our feet wet each time we used the toilet. Also parts of the bathroom-toilet floor was caked with dirt (photo). The whole suite looked shabby compared to the beautifully appointed unused communal lounge downstairs (photo). The bed sagged and the sofa had ugly multi-coloured cushions with faded/synthetic covering. The aircon temperature was fixed centrally giving us no way to adjust it and the 23 C cold air blew directly over the bed. There is no real beach to speak off as it is blocked off by a stone wall and not far from the Kasturi a backhoe was working on another wall puffing out diesel smoke
heselynnh
15 Sep 2020 - Keluarga
We were looking for a weekend family get-together but what we discovered was a gem in Cherating.The resort is beautiful, well-designed and very environnent-friendly.The forest villa had its very own swimming pool which was well-maintained.The view overlooking the sea was breathtaking. Staff was helpful and friendly. Overall a very enjoyable family holiday and we look forward to going again.
sheira_shs
23 Agt 2020 - Keluarga
We have been looking forward to our stay at Kasturi but was a bit concern with some of the reviews we read on Tripadvisor. We were a party of 13 - 2 elderly parents and 4 teenagers hoping to get some time off outside of our usual home setting during this RMCO. Overall, we were all very much satisfied with The Kasturi. It’s secluded and meant for 100 guests at most. Perfect for those who are worried about exposure to crowd especially during the RMCO. We booked the beach villas with private pools which were perfect for us ladies that were very shy and our teens that just wanted to swim all day. When they get bored, they would go for a quick dip in the ocean or have fun playing beach volleyball. There’s only one restaurant in the hotel. Food choices was just nice for a 4 day stay and they could also arrange for dinner by the beach for all of us. Price was reasonable taking into consideration that it’s supposed to be an exclusive hotel. If you get bored, driving out for food is so easy. There’s also a nice Nasi Dagang place by the roadside - 5 minutes away from Kasturi. Our parents are 83 and 79 years old and not too mobile. The buggy service was a life saver, toilets were clean, elderly friendly and most importantly the staff were super helpful. It cannot be denied that the service though good, could be quicker. We were impatient at first but when we learned that they were short of staff as a result of the MCO (quite a number had to be let go by the management), we totally could relate. It’s no wonder the staff were working multiple jobs throughout the day - from the reception to buggy driver to kitchen staff. Kudos to all the wonderful staff for working hard to still serve us all. Emma, Eppy and many others. Thank you. One important thing to improve on - please do sanitise your gym. Noticed sweat marks on the treadmill. Could be better. We love the place. Definitely will come here again whether with a bigger or smaller party. Will recommend to others as well.
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