I can't speak for the quality of the rooms But... I went in to book a room, after 10 minutes of checking their bookings they told me I had a room for my selected dates. They were obviously unsure whether they had something but they booked me in anyway. I came to Cenang specifically that day to find a place to stay. Having apparently sorted this out I left the area and crossed the island to return my motorbike. At this point I got a text telling me that, in fact, they had booked me over someone else. So basically they were working with multiple bookings and got a better price from another customer and told me my room was no longer available. Great, that's what you get for trying to avoid the booking websites. Anyhow, I was quite screwed after that as it was Chinese New year, everything was booked up, and I had no time to find another place.